Ratib N. Haddad

Diversity and Retention in the Nonprofit Organization

Recognizing the Impact of A Diverse Staff On Customer Retention Case Study:Arab American & Chaldean Council (ACC)

• Broschiertes Buch

Produktbeschreibung

Problem: prime focus of this study was to establish the relationship between diversity(D)as an independent variable and customers retention (CR) as a dependent variable in the Nonprofit Org in Michigan.Researcher selects The Arab American and Chaldean Council (ACC) for the study. Method Quantitative methods and correlation technique is used, such as Pearson Product-moment correlation Coefficient (PPMC), Linear of Regression (R2) (R Square),Mean, Standard Deviation, Survey Analysis and ACC Annual reports.Researcher used the (SPSS) in order to do all the computations of correlations. Researcher also, used the Likert scales as the study foundation to measure all the variables values. Findings Each hypotheses question was answered repeatedly. All answers were extracted from all the data collected and its analysis.Conclusion of this study that there is a consistent pattern of the two variables, race and ethnicity being the two leading variables in their relationship to all depended variables with the highest points attained in their relationship to branding followed by loyalty. This proofed that diversity at ACC is leading reason of why customer retention is high.

Produktdetails

• Verlag: Scholar's Press
• Seitenzahl: 188
• Erscheinungstermin: 7. März 2014
• Englisch
• Abmessung: 220mm x 150mm x 12mm
• Gewicht: 298g
• ISBN-13: 9783639710946
• ISBN-10: 3639710940
• Artikelnr.: 40693596

Autorenporträt

Ratib N.Haddad,PhD.in Business Administration, National Warren Univ., Wyoming 07'. M.A.in Secondary Edu. Easter Michigan Univ. 91'. Associate of Applied Science in Computer and data processing, WCCC college 86'. Graduated from the Univ. of Jordan in 77' with a BA in Economics and Business Administration.Currently, Program Director at(ACC)since 89'.