Frank Pacetta

Don't Fire Them, Fire Them Up

Motivate Yourself and Your Team

• Broschiertes Buch

Produktbeschreibung

From jump-starting a business to creating a permanent culture of success, Pacetta lays out the techniques he used to turn around sales at Xerox and explains how to apply them in any business. "Mr. Pacetta's experience shows how one hard-charging personality can quickly revitalize a moribund sales office".--The Wall Street Journal.

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Produktdetails

• Verlag: Touchstone Books
• Seitenzahl: 288
• Erscheinungstermin: 1. März 1995
• Englisch
• Abmessung: 234mm x 155mm x 18mm
• Gewicht: 318g
• ISBN-13: 9780684800509
• ISBN-10: 0684800500
• Artikelnr.: 21756176

Autorenporträt

Frank Pacetta was district sales manager for Xerox in Cleveland and now in Columbus, where he lives with his wife and two children. This is his first book.

Inhaltsangabe

Contents
Introduction The first Rule of War and Business
1 Making a Statement: The Last Shall Be First
2 Start Here: The Will to Win
3 Leadership: Passion and Premeditation
4 Breakthrough: High Fives in Six Months
5 Team Building: All In, All-out
6 Communications: Listen Up
7 Top Ten Tips: And Ten More
8 Power Surge: Creating Energy and Electricity
9 The Customer: "No" Is a Four-Letter Word
10 The Bonus and the Bell curve: Surveying Customer and Employee
Satisfaction
11 The Night Before Christmas: Even Santa Has to Ask for the Sale
12 Fine-tuning: Hiring, Firing, and Finessing
13 Cold Comfort and a Hot Product: No Surrender, No Retreat
14 Bell Ringers: Self-Conceit and Self-Destruction (Almost)
15 Tough Love: A Letter Home