Acknowledgements
Author's note
Part I. Positioning and Mapping the Territory of Human Service Mishaps and Misdeeds: 1. The shadow world
2. Ideals, actors and actions
Part II. Mishaps and Misdeeds Through a Law Lens: 3. Public law of general application
4. Public law of particular relevance to the human services
5. Private law and suits
6. Private law - negligence
7. Private law - other torts and civil actions
8. Legal processes, quasi and indirect legal scrutiny
Part III. Mishaps and Misdeeds Through a Human Service Lens: 9. Service delivery - screening, assessment and planning
10. Service delivery - implementation and closure
11. Information and records management
12. Relationships, rifts and reactions
Part IV. Mishaps and Misdeeds Through a Unified Lens: 13. The consequences lottery
14. Coda
Appendix A. Finding the law and cases
References
Index.