Mustafiz Munir

E-banking Services in Bangladesh

• Broschiertes Buch

Produktbeschreibung

This study examines the relationship between E-banking service quality, demographic characteristics, satisfaction/net benefit of five selected commercial banks in Bangladesh. It also explores the present scenario of E-banking services, and the barriers to adopt E-banking in Bangladesh. Both primary and secondary data were collected between the calendar year 2011 to 2015 in order to empirically address the objectives. Data were collected from 700 respondents, comprising customers and bankers of the aforementioned banks distributed over seven administrative divisions of Bangladesh, by using two structured questionnaires-one for the customers and one for the bankers. Simple statistical techniques were used to analyze the data and, in specific cases, advanced estimation techniques e.g. binary logistic regression were employed to estimate the relationship between variables. The information and communication technology related cost is also calculated in this research against the total operational expenses of selected banks. Results suggest that in spite of the prevailing barriers, customers are willing to adopt E-banking services.

Produktdetails

• Verlag: LAP Lambert Academic Publishing
• Seitenzahl: 256
• Erscheinungstermin: 8. Mai 2018
• Englisch
• Abmessung: 220mm x 150mm x 16mm
• Gewicht: 399g
• ISBN-13: 9786139823819
• ISBN-10: 6139823811
• Artikelnr.: 52823554

Autorenporträt

Mustafiz Munir est diplômé de l'Université Shahjalal des Sciences et Technologies, Sylhet. Il a obtenu un MBA en gestion des ressources humaines à l'American Liberty University, Londres, un MSc. en gestion financière à l'University of East London, Londres et un doctorat à l'Université Jahangirnagar, Savar, Dhaka. Il est AGM de BASIC Bank Ltd et professeur adjoint dans différentes universités.