e-Governance is not just about addressing issues like inefficiencies and lack of flexibility but creating an environment where citizen centricity and innovations are given top priority. Net result of e-Governance should be achieving the goals of good governance. This book will help the readers to understand perspectives and perceptions of end-users of e-services offered by Chandigarh Administration under its Project e-Sampark.E-governance is comparatively a newer area of study for Indian researchers. It provides lots of scope for future research. Key empirical findings mentioned in this book can be good input information for researchers.