Effect Of Electronic Queue Management System On Customer Satisfaction - Okello, Nicholas
27,99 €
inkl. MwSt.
Versandkostenfrei*
Versandfertig in 1-2 Wochen
payback
14 °P sammeln
  • Broschiertes Buch

Queue management within the commercial banks has been a challenge for a long time. This is mainly due to few number of banking halls and the limited capacity of the front office staff to serve the customers. Banks in Kenya are increasingly rolling out the Electronic Queue Management System (EQMS) to assist with an orderly queuing process. This paper explores the effect of capacity management, waiting time experience and automation of queuing process on customer satisfaction in commercial banks in Kenya.

Andere Kunden interessierten sich auch für
Produktbeschreibung
Queue management within the commercial banks has been a challenge for a long time. This is mainly due to few number of banking halls and the limited capacity of the front office staff to serve the customers. Banks in Kenya are increasingly rolling out the Electronic Queue Management System (EQMS) to assist with an orderly queuing process. This paper explores the effect of capacity management, waiting time experience and automation of queuing process on customer satisfaction in commercial banks in Kenya.
Autorenporträt
Nicholas holds a Master¿s in Business Administration, Bachelor of Science (Computer Engineering), Diploma in Information Technology and professional certification: Certified Information Systems Auditor (CISA); Certified Information Security Manager (CISM) and Microsoft Certified Information Technology Professional (MCITP). He is a member of ISACA.