Andere Kunden interessierten sich auch für
![Assessing Delivery of Service Quality at University of Gondar]( "Assessing Delivery of Service Quality at University of Gondar")
Assessing Delivery of Service Quality at University of Gondar32,99 €![Customer Satisfaction with Service Delivery-Motor Insurance]( "Customer Satisfaction with Service Delivery-Motor Insurance")
Customer Satisfaction with Service Delivery-Motor Insurance40,99 €![Assessing the effectiveness of service delivery reform. The quest for customer satisfaction in public institutions of Arba Minch town]( "Assessing the effectiveness of service delivery reform. The quest for customer satisfaction in public institutions of Arba Minch town")
Assessing the effectiveness of service delivery reform. The quest for customer satisfaction in public institutions of Arba Minch town47,95 €![Service Quality Delivery in Real Estate Agency in Lagos Metropolis]( "Service Quality Delivery in Real Estate Agency in Lagos Metropolis")
Service Quality Delivery in Real Estate Agency in Lagos Metropolis38,99 €![CUSTOMER LOYALTY TOWARDS ONLINE FOOD DELIVERY SERVICES AMIDST PANDEMIC]( "CUSTOMER LOYALTY TOWARDS ONLINE FOOD DELIVERY SERVICES AMIDST PANDEMIC")
CUSTOMER LOYALTY TOWARDS ONLINE FOOD DELIVERY SERVICES AMIDST PANDEMIC29,99 €![Service Quality Delivery in Makelaarskantoor in Lagos Metropolis]( "Service Quality Delivery in Makelaarskantoor in Lagos Metropolis")
Service Quality Delivery in Makelaarskantoor in Lagos Metropolis38,99 €![Service Management and Customer Satisfaction]( "Service Management and Customer Satisfaction")
Service Management and Customer Satisfaction32,99 €
To assesses the effect of service delivery and quality on satisfaction of EEPCo customers in Bahir Dar town, the research used 175 customers as representative sample selected through Cluster,Stratified & simple random sampling technique. Questionnaire and interview were the tools used to gather information. SPSS is used to analyze the data. Primary and secondary data was used. Relevant conceptual frame work were summarized to have the theoretical background on the situation under study. The research came up with the following finding: service delivery process and service quality in the corporation are below the expectation of customers. In general, the result also indicated that there is a positive correlation between customer satisfaction and the activities in the two major elements of the study. Thus, Having management vision towards service delivery and quality and supporting those who deal in these activities, Having adequate and skilled manpower that can treat customers and provide appropriate training to these employees and using the today's technology to facilitate the satisfaction of customers are the key means for resolving the problem at hand.