Jill Schiefelbein

Effective Business Communication For Dummies

• Broschiertes Buch

Produktbeschreibung

Transform your communication skills and build stronger relationships Ask for a raise, negotiate contracts, build your network--with strong communication skills there's a lot you can do. Effective Business Communication For Dummies helps you listen and be listened to. You'll learn how to influence people with persuasive skills, create win-win problem-solving solutions, and present with confidence and clarity. Plus, you'll get tips to help you navigate virtual work and insights for leveraging AI to help you communicate. With this practical, example-filled guide, you can keep your cool and get your point across in any situation. Inside... * Write and speak with confidence * Explain your ideas clearly * Know when to talk and when to listen * Promote yourself without bragging * Lead teams and provide feedback * Resolve conflict successfully * Structure persuasive presentations

---

Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.

Produktdetails

• Verlag: John Wiley & Sons Inc
• Seitenzahl: 400
• Erscheinungstermin: 7. November 2024
• Englisch
• Abmessung: 231mm x 187mm x 26mm
• Gewicht: 732g
• ISBN-13: 9781394181148
• ISBN-10: 1394181140
• Artikelnr.: 67075039

Autorenporträt

Dr. Jill Schiefelbein taught business communication at Arizona State University for 11 years before venturing into entrepreneurship. Jill's business, The Dynamic Communicator®, helps organizations attract customers, increase sales, and retain clients. She is the author of Dynamic Communication: 27 Strategies to Grow, Lead, and Manage Your Business.

Inhaltsangabe

Introduction 1
About This Book 1
Foolish Assumptions 2
Icons Used in This Book 3
Beyond the Book 3
Where to Go from Here 5
Part 1: Business Communication Fundamentals 7
Chapter 1: Talking about Communication in the Workplace 9
Chapter 2: Brushing Up on Business Communication Fundamentals 21
Chapter 3: Communicating without Words: Nonverbal Communication 37
Chapter 4: Special Delivery: Picking the Right Way to Communicate 53
Part 2: Improving Your Interpersonal Communication 69
Chapter 5: Listening More Than You Speak 71
Chapter 6: Leveraging the Communication Power of Asking Questions 83
Chapter 7: Holding Productive and Meaningful Conversations 97
Part 3: Owning Your Message With Confident Communication 111
Chapter 8: Making Simple Communication Changes for Significant Impact 113
Chapter 9: Setting the Stage for Effective Communication 127
Chapter 10: Talking about Yourself without Bragging 139
Chapter 11: Calm, Cool, and Confident: Making and Delivering Presentations
155
Part 4: Persuading and Driving Results 177
Chapter 12: Knowing the People You're Trying to Persuade 179
Chapter 13: Engaging in Persuasion That Drives Results 195
Chapter 14: Negotiating for Strategic Outcomes 211
Part 5: Navigating Difficult Workplace Conversations 227
Chapter 15: Giving Feedback and Discussing Performance 229
Chapter 16: Navigating Interpersonal Conflicts 247
Chapter 17: Communicating When Everything Is Falling Apart 267
Part 6: Communication for Collaboration 289
Chapter 18: Communicating during the Recruitment and Hiring Process 291
Chapter 19: Collaborating with Team Members 311
Chapter 20: Communicating across Cultures 329
Part 7: the Part of Tens 347
Chapter 21: Ten Business Communication Trends
Chapter 22: Ten Tips for Conveying Complex Concepts to the Average Person
357
Chapter 23: Ten Tips for Outstanding Virtual Presentations 365
Index 375