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Towards Outstanding Teams and Services. Leaders of health and social care services at all levels need to understand how to present a service to drive ratings up. Effective Leadership in Health and Social Care explores what good leadership looks like, why it matters and how to make it better.

Produktbeschreibung
Towards Outstanding Teams and Services. Leaders of health and social care services at all levels need to understand how to present a service to drive ratings up. Effective Leadership in Health and Social Care explores what good leadership looks like, why it matters and how to make it better.
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Autorenporträt
Terri Salt is Inspection Manager for the Care Quality Commission (CQC), the regulator of all health and social care services in England. Until recently she was Head of Hospital Inspection for North London. As one of the longest serving regulators in the country, Terri is unique in having regulated all types of services (today's inspectors specialise in only one). She awarded the very first 'Outstanding' rating, (for end of life care at Frimley Park Hospital), and she has awarded more 'Outstanding' ratings to hospitals than any other member of CQC staff.