Grandey, Alicia; Diefendorff, James; Rupp, Deborah E.
Inhaltsangabe
Part 1: Overview 1. Bringing Emotional Labor into Focus: A Review and Integration of Three Research Lenses Alicia A. Grandey James M. Diefendorff Deborah E. Rupp Part 2: Person Perspectives: Within Between Dyadic And Group 2. Episodic Intrapersonal Emotion Regulation: Or Dealing with Life as it Happens Daniel J. Beal John P. Trougakos 3. Motivation Fit Confidence and Skills: How Do Individual Differences Influence Emotional Labor? Jason J. Dahling Hazel-Anne Johnson 4. The Social Effects of Emotion Regulation in Organizations Stéphane Côté Gerben A. Van Kleef Thomas Sy 5. Emotional Labor at the Unit-level Karen Niven Peter Totterdell David Holman David Cameron Part 3: Occupational Perspectives: Customer Service Call Centers Caring Professionals 6. The Customer Experience of Emotional Labor Markus Groth Thorsten Hennig-Thurau Karyn Wang 7. Call Centers: Emotional Labor Over the Phone Danielle van Jaarsveld Winnie R. Poster 8. Attending to Mind and Body: Engaging the Complexity of Emotion Practice Among Caring Professionals Rebecca J. Erickson Clare L. Stacey Part 4: Contextual Perspectives: Organization Gender Culture 9. Emotional Labor: Organization-level Influences Strategies and Outcomes S. Douglas Pugh James M. Diefendorff Christina M. Moran 10. Social and Cultural Influencers: Gender Effects on Emotional Labor at Work and at Home Kathryn J. Lively 11. A Cultural Perspective on Emotion Labor Batja Mesquita Ellen Delvaux Part 5: Multi-Disciplinary Perspectives: Reflections and Projections 12. Emotional Labor: Looking Back Nearly 20 Years Blake E. Ashforth Ronald H. Humphrey 13. Emotional Labor Across Five Levels of Analysis: Past Present Future Neal Ashkanasy Catherine Daus 14. Conceptualizing Emotional Labor: An Emotion Regulation Perspective James Gross 15. Reflecting on Emotional Labor as a Social Meme Anat Rafaeli 16. Back to the Future Amy S. Wharton
Part 1: Overview 1. Bringing Emotional Labor into Focus: A Review and Integration of Three Research Lenses Alicia A. Grandey James M. Diefendorff Deborah E. Rupp Part 2: Person Perspectives: Within Between Dyadic And Group 2. Episodic Intrapersonal Emotion Regulation: Or Dealing with Life as it Happens Daniel J. Beal John P. Trougakos 3. Motivation Fit Confidence and Skills: How Do Individual Differences Influence Emotional Labor? Jason J. Dahling Hazel-Anne Johnson 4. The Social Effects of Emotion Regulation in Organizations Stéphane Côté Gerben A. Van Kleef Thomas Sy 5. Emotional Labor at the Unit-level Karen Niven Peter Totterdell David Holman David Cameron Part 3: Occupational Perspectives: Customer Service Call Centers Caring Professionals 6. The Customer Experience of Emotional Labor Markus Groth Thorsten Hennig-Thurau Karyn Wang 7. Call Centers: Emotional Labor Over the Phone Danielle van Jaarsveld Winnie R. Poster 8. Attending to Mind and Body: Engaging the Complexity of Emotion Practice Among Caring Professionals Rebecca J. Erickson Clare L. Stacey Part 4: Contextual Perspectives: Organization Gender Culture 9. Emotional Labor: Organization-level Influences Strategies and Outcomes S. Douglas Pugh James M. Diefendorff Christina M. Moran 10. Social and Cultural Influencers: Gender Effects on Emotional Labor at Work and at Home Kathryn J. Lively 11. A Cultural Perspective on Emotion Labor Batja Mesquita Ellen Delvaux Part 5: Multi-Disciplinary Perspectives: Reflections and Projections 12. Emotional Labor: Looking Back Nearly 20 Years Blake E. Ashforth Ronald H. Humphrey 13. Emotional Labor Across Five Levels of Analysis: Past Present Future Neal Ashkanasy Catherine Daus 14. Conceptualizing Emotional Labor: An Emotion Regulation Perspective James Gross 15. Reflecting on Emotional Labor as a Social Meme Anat Rafaeli 16. Back to the Future Amy S. Wharton
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