Vineet Nayar

Employees First, Customers Second: Turning Conventional Management Upside Down

• Gebundenes Buch

Produktbeschreibung

One idea sparked a revolution at HCL Technologies, the IT services giant. The author recounts the journey of how he and his team implemented the employee first philosophy by creating a sense of urgency by enabling the employees to see the truth of the company's current state as well as feel the 'romance' of its possible future state.

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Produktdetails

• Verlag: Harvard Business School Press / McGraw-Hill Professional
• Seitenzahl: 208
• Erscheinungstermin: Juni 2010
• Englisch
• Abmessung: 216mm x 139mm x 25mm
• Gewicht: 328g
• ISBN-13: 9781422139066
• ISBN-10: 1422139069
• Artikelnr.: 28148252

Autorenporträt

Vineet Nayar is the CEO of HCL Technologies Ltd., India's leading global IT Services Company. Fortune called his leadership style "The World's Most Modern Management,” and the London Business School labeled him "the leader of organizational innovation.” IDC recognized him as having "the most cohesive and articulate vision” in the IT services sector.

Inhaltsangabe

CONTENTS

About Vineet Nayar
Introduction
Chapter 1: Mirror-Mirror Creating the Need for Change
Learning to Face Reality
Rising Through the Ranks
Looking in the Rear View Mirror
Intriguing Conversations
The Clue of Gen Y
Inverting the Pyramid
The Romance of Tomorrow
Walking the Roads of Three Heroes

Rezensionen

In this short, personable book, he explains EFCS's principles and how he put it to work at HCLT, turning the company's fortunes around in just five years. The good news: EFCS strategies can work at your company, too." The Washington Post

modern classic" The Financial Times