Engaged Employees Make Happy Guests - Kaur, Sukhmeet
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"If you look after your staff, they will look after the customers who in turn will look after your business" - Leonard (2009) The present research study scrutinizes the factors affects employee engagement in today's challenging and dynamic scenario of workplace and its business outcomes such as customer satisfaction. The hospitality industry is no exception. This industry works around-the-clock for higher performances and customer satisfaction. Specially, the book focuses on four prominent concepts in hospitality industry of India.

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Produktbeschreibung
"If you look after your staff, they will look after the customers who in turn will look after your business" - Leonard (2009) The present research study scrutinizes the factors affects employee engagement in today's challenging and dynamic scenario of workplace and its business outcomes such as customer satisfaction. The hospitality industry is no exception. This industry works around-the-clock for higher performances and customer satisfaction. Specially, the book focuses on four prominent concepts in hospitality industry of India.
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Autorenporträt
Kaur, Sukhmeet
Dr. Sukhmeet Kaur has obtained her PhD Degree in Management in 2015. She is the author of several research papers published in reputed Journals. She has also participated in many national and international conferences. Currently she is working as assistant professor in the field of human resource management.