This book describes a powerful method for analyzing communication in a variety of environments by studying how people adjust their behavior moment by moment during conversational exchanges.
This book describes a powerful method for analyzing communication in a variety of environments by studying how people adjust their behavior moment by moment during conversational exchanges.
Alexa Hepburn, PhD, is the Research Professor of Communication at Rutgers University. Dr. Hepburn's research focuses on the use and development of conversation analytic methods, including the notation and analysis of emotional expression within social interaction; the interactional role of interrogatives such as tag questions; parents' strategies for managing their children's behavior; and the empirical grounding of these interests in everyday interaction. Her work highlights limitations in more traditional perspectives on emotion and influence, and supports applied work in professional client encounters, including medical consultations and helpline interactions. Dr. Hepburn also continues to develop and deliver training workshops to various practitioners. Jonathan Potter, DPhil, is dean of the School of Communication and Information and Distinguished Professor of Communication at Rutgers University. Dr. Potter addresses fundamental issues of theory and method, and has made substantial research contributions in the area of language and racism, the operation of helplines, and the role of cognition in communication. His 1987 book, Discourse and Social Psychology: Beyond Attitudes and Behaviour, developed a new way of thinking about social psychology- highlighting the role of communication- and continues to be widely influential. His 1996 book on epistemics, Representing Reality: Discourse, Rhetoric and Social Construction has been heavily cited.
Inhaltsangabe
Series Foreword—Clara E. Hill and Sarah Knox 1. Conceptual Foundations of Conversation Analysis Rationale Historical and Theoretical Origins Conversation Analysis and the Qualitative Tradition The Philosophical and Epistemological Background to Conversation Analysis How to Read This Book Summary 2. Designing and Conducting Conversation Analysis Gaining Access and Recruiting Participants Data Collection Research Team Considerations Data Sessions Adjusting for Biases and Expectations Research Questions Identifying Practices Building Collections and Managing Data Data Management Summary 3. Transcribing for Conversation Analysis Getting Started Transcription Conventions Speech Delivery and Intonation Features Accompanying Talk Transcribing Visible Conduct Summary 4. Turn Taking, Sequence Organization, and Action Formation Identifying and Applying the Tools of Conversation Analysis Taking Turns in Conversation Talking in Sequences Summary of Sequence Organization Action Formation Epistemics Tips for Applying the Tools in This Chapter Summary 5. Storytelling, Repair, Preference Organization, and Person Reference Narratives and Storytelling Repair Preference Organization Person Reference Integrating and Applying the Analytic Tools Summary 6. Writing the Manuscript Introduction Method and Materials Section Results or Analysis Section Discussion and Conclusion Section Tips for Applying the Tools in This Chapter Summary 7. Methodological Integrity Foundational Issues Categorizing Conversation Analysis as a Method Utility in Achieving Research Goals Summary 8. Summary and Conclusions Benefits Limitations Moving Forward With Conversation Analysis Appendix: Exemplar Studies References Index About the Authors About the Series Editors
Series Foreword—Clara E. Hill and Sarah Knox 1. Conceptual Foundations of Conversation Analysis Rationale Historical and Theoretical Origins Conversation Analysis and the Qualitative Tradition The Philosophical and Epistemological Background to Conversation Analysis How to Read This Book Summary 2. Designing and Conducting Conversation Analysis Gaining Access and Recruiting Participants Data Collection Research Team Considerations Data Sessions Adjusting for Biases and Expectations Research Questions Identifying Practices Building Collections and Managing Data Data Management Summary 3. Transcribing for Conversation Analysis Getting Started Transcription Conventions Speech Delivery and Intonation Features Accompanying Talk Transcribing Visible Conduct Summary 4. Turn Taking, Sequence Organization, and Action Formation Identifying and Applying the Tools of Conversation Analysis Taking Turns in Conversation Talking in Sequences Summary of Sequence Organization Action Formation Epistemics Tips for Applying the Tools in This Chapter Summary 5. Storytelling, Repair, Preference Organization, and Person Reference Narratives and Storytelling Repair Preference Organization Person Reference Integrating and Applying the Analytic Tools Summary 6. Writing the Manuscript Introduction Method and Materials Section Results or Analysis Section Discussion and Conclusion Section Tips for Applying the Tools in This Chapter Summary 7. Methodological Integrity Foundational Issues Categorizing Conversation Analysis as a Method Utility in Achieving Research Goals Summary 8. Summary and Conclusions Benefits Limitations Moving Forward With Conversation Analysis Appendix: Exemplar Studies References Index About the Authors About the Series Editors
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