Everything Counts - Blair, Gary Ryan
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The world of business is operating in a suspended state of mediocrity, one in which a true commitment to excellence and elevated standards is the only survival strategy--for the individual and for the organization. This brilliant, lifesaving guide offers provocative and practical advice to turn anyone into a perpetual results-driven machine. Too many people and organizations focus their attention and efforts on getting the big things right, but they ignore the little things that often make a big difference. This blatant disregard for the small stuff leads to negative customer experiences and…mehr

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Produktbeschreibung
The world of business is operating in a suspended state of mediocrity, one in which a true commitment to excellence and elevated standards is the only survival strategy--for the individual and for the organization. This brilliant, lifesaving guide offers provocative and practical advice to turn anyone into a perpetual results-driven machine. Too many people and organizations focus their attention and efforts on getting the big things right, but they ignore the little things that often make a big difference. This blatant disregard for the small stuff leads to negative customer experiences and that, in turn, leads to damaged reputations, diluted brands, and lost customer loyalty. If you want to achieve true excellence as a business leader or entrepreneur, you have no choice but to pay attention to the details. Quality of work, attention to detail, uncompromising standards, and superior craftsmanship are the hallmarks of excellence and quality. For years, we've been taught not to sweat the small stuff--but that philosophy is flawed as it breeds poor customer service, under-performance, wasted opportunity, mistakes, inconsistency, rework, and oversights. In the real world--Everything Counts! Everything you think, everything you say, and everything you do works to either advance your goals or set you back. Based on that simple fact, Everything Counts! presents a powerful operating philosophy for your business that will steer your organization to higher levels of growth, productivity, and performance. From the smallest customer interaction to the tiniest detail of product quality, the little things add up to a pretty big deal. The definitive guide to getting the small stuff right, Everything Counts! gives you a foundation for unparalleled customer service, superior quality, and consistent performance. It shows you how to organize, align, and improve all your efforts in sales, service, and performance. Plus, it helps you motivate your people and teams to achieve better results on both the personal and organizational level. If you own or operate a business, this book gives you the tools to internally define and take ownership of the most fundamental principle for achieving results beyond your expectations--a single idea with an actionable focus--Everything Counts!
Autorenporträt
Gary Ryan Blair is the President of The GoalsGuy, a highly focused training organization that helps clients build and sustain superior performance. His coaching services, training programs, and handbooks have been used by thousands of organizations and more than four million employees worldwide.
Rezensionen
"Two words, one powerful philosophy. Everything Counts! is a must- read if there ever was one!"--Ivan R. Misner, PhD, founder and Chairman, BNI (Business Network International)

"Gary Ryan Blair is a man on a mission to inspire, promote, and celebrate excellence. You simply must read this book!"--Les Brown, New York Times bestselling author of Live Your Dreams

"A must-read for anyone who values quality and customer service....Everything Counts! is a road map to excellence for professionals, entrepreneurs, entertainers, and everyday folks."--Charmaine Russo, Manager, IBM Corporation

"Paying attention to the small stuff makes a huge difference. Everything Counts! provides a simple, transparent, and powerful execution strategy that works. I highly recommend it!"--Harry Paul, coauthor of Fish!: A Remarkable Way to Boost Morale and Improve Results

"Every once in a while, a book comes along that delivers a transformational message appropriate for the boardroom, classroom, locker room, and living room. Everything Counts! is that kind of book. It is a treasure that can and should be enjoyed by all."--Andy Andrews, New York Times bestselling author of The Traveler's Gift and The Noticer

"Everything Counts! is a great find and must-read. It superbly achieves the goal of providing a road map to excellence, both for individuals and organizations. But the true genius of the book is its universal relevance, as it combines a highly effective commonsense approach with frank guidance to enhance results in all areas of life."--Bill Bartmann, Billionaire Business Coach…mehr