Written for non-experts in jargon-free language, this work shows how to create systems within organizations that preempt the monetary, strategic, and emotional costs associated with on-the-job conflict. Its clear and simple approach translates advanced concepts into practical how-tos and provides readers with four guiding principles they can follow to create conflict control systems of their own. Amply illustrated with real-world examples, it details the policies, procedures, and practices that make for successful control systems and tells precisely how to implement them.
Written for non-experts in jargon-free language, this work shows how to create systems within organizations that preempt the monetary, strategic, and emotional costs associated with on-the-job conflict. Its clear and simple approach translates advanced concepts into practical how-tos and provides readers with four guiding principles they can follow to create conflict control systems of their own. Amply illustrated with real-world examples, it details the policies, procedures, and practices that make for successful control systems and tells precisely how to implement them.Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
ALLEN I. KRAUT is an industrial/organizational psychologist. After directing personnel research at IBM for twenty-five years, he is now professor of management at City University of New York's Baruch College and president of Kraut Associates, a human resource consulting firm based in Rye, New York. ABRAHAM K. KORMAN is an eminent and widely published industrial/organizational psychologist and Wollman Distinguished Professor of Management at City University of New York's Baruch College.
Inhaltsangabe
CHANGES IN THE WORLD OF WORK: SIGNS AND ROOT CAUSES. The "DELTA Forces" Causing Change in Human Resource Management. Motivation, Commitment, and the "New Contracts" Between Employers and Employees. SPECIFIC PRACTICE AREAS: PAST, PRESENT, AND FUTURE. Is Job Analysis Dead, Misunderstood, or Both? New Forms of Work Analysis and Design. Recruitment and Selection: Benchmarking at the Millenium. Our Past, Present, and Future in Teams: The Role of Human Resource Professionals in Managing Team Performance. Performance Management: The Real Glue in Organizations. Personal and Career Development: The Best and Worst of Times. Leadership Development: Contemporary Practices. Building Room at the Top: Selecting Senior Executives Who Can Lead and Succeed in the New World of Work. Worker Participation: Current Promise, Future Prospects. Diversity: Lessons from Global Human Resource Practices. HELPING ORGANIZATIONS CHANGE: COPING WITH DOWNSIZING, MERGERS, REENGINEERING, AND REORGANIZATIONS. Organization Surveys: Coming of Age for a New Era. Is the Sky Really Falling? A View of the Future.
CHANGES IN THE WORLD OF WORK: SIGNS AND ROOT CAUSES. The "DELTA Forces" Causing Change in Human Resource Management. Motivation, Commitment, and the "New Contracts" Between Employers and Employees. SPECIFIC PRACTICE AREAS: PAST, PRESENT, AND FUTURE. Is Job Analysis Dead, Misunderstood, or Both? New Forms of Work Analysis and Design. Recruitment and Selection: Benchmarking at the Millenium. Our Past, Present, and Future in Teams: The Role of Human Resource Professionals in Managing Team Performance. Performance Management: The Real Glue in Organizations. Personal and Career Development: The Best and Worst of Times. Leadership Development: Contemporary Practices. Building Room at the Top: Selecting Senior Executives Who Can Lead and Succeed in the New World of Work. Worker Participation: Current Promise, Future Prospects. Diversity: Lessons from Global Human Resource Practices. HELPING ORGANIZATIONS CHANGE: COPING WITH DOWNSIZING, MERGERS, REENGINEERING, AND REORGANIZATIONS. Organization Surveys: Coming of Age for a New Era. Is the Sky Really Falling? A View of the Future.
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