Excellence - Williams, Gary
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Change your life in Hospitality forever. In this book, I will show you the way to change your service life forever. I will guide you through the 5 GOLDEN PILLARS of service excellence and beyond, to deliver the best service in the world, in fact it is beyond the best service; it is phenomenal service! I have witnessed countless front of house professionals literally change their lives and achieve staggering results by applying the 5 GOLDEN PILLARS of service excellence. Gratuities in service have skyrocketed from 50% to 1300% increases and beyond. Always remember "Gratuities are the…mehr

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Produktbeschreibung
Change your life in Hospitality forever. In this book, I will show you the way to change your service life forever. I will guide you through the 5 GOLDEN PILLARS of service excellence and beyond, to deliver the best service in the world, in fact it is beyond the best service; it is phenomenal service! I have witnessed countless front of house professionals literally change their lives and achieve staggering results by applying the 5 GOLDEN PILLARS of service excellence. Gratuities in service have skyrocketed from 50% to 1300% increases and beyond. Always remember "Gratuities are the consequence of amazing service and we deliver amazing service with or without gratuities". The definition of madness is "doing the same thing over and over expecting a different result". Change what you're doing today and you will see the results you deserve! Seize the day and let the magic in your career and life begin NOW. Gary Williams has worked with companies to achieve 1st, 2nd and 3rd in the world, within sectors such as Hotels, Aviation, Luxury Superyachts and Ocean Liners, to name but a few!
Autorenporträt
Growing up 'free-range' on an orchard property in country S.A. and with the support of his beloved Nan living nearby, probably aided Gary Williams to overcome some heady challenges, adult concepts and tragedy in his early childhood. A grounding that made him determined to makesomething of himself in later life; a subconscious knowledge that you can overcome anything and become anything; and a seeking of faith.Gary's book is a bare-boned, brave account of his faith journey, as well as his personal quest to achieve regardless of a lack of knowledge or experience. In short, he has an incredible determination to win regardless of obstacles and he does so under his own methodology and resourcefulness, under his own steam. A talented musician, he won prestigious competitions, sometimes on instruments he'dnever played before discovering that there was a competition in the offering.