In an office that blends generations, genders, and cultures, the environment can be ripe for confusion and social blunders. Learn how to create an atmosphere of respect and productivity among your diverse group.
In an office that blends generations, genders, and cultures, the environment can be ripe for confusion and social blunders. Learn how to create an atmosphere of respect and productivity among your diverse group.
Rosanne J. Thomas is founder and president of Protocol Advisors, Inc., providing business etiquette training to professionals at some of the most respected organizations in the world. She also helps prepare students at top colleges and universities to achieve the highest degree of workplace success.
Inhaltsangabe
Contents Introduction xi Chapter 1 Respect: Practicing the Platinum Rule1 Real Respect 3 Respect for Experience 9 Respect for Diversity13 Chapter 2 Social Skills: Putting Your Best Foot Forward25 Social Skills 26 The Hiring Process 28 The Interview Experience 33 The Generational Challenge 42 Chapter 3 Professional Presence: Getting It Right47 The Right Brand 48 The Right Attitude 53 The Right Appearance 56 The Right Way to Travel 61 Chapter 4 Business Behavior: Combining Proven Strategies with 21st Century Expectations69 The Glass Door 70 Everyday Manners 74 Business Meetings 77 The Team 80 The Cubicle Farm 82 The Open Office 83 The New Schedules 86 The Benefits Buffet 90 The New Realities 92 Chapter 5 Business Communication: Making the Connection95 Nonverbal Cues 98 The Eyes Have It 102 The Good Conversationalist 104 The Power of Speech 108 The Good Listener 114 Chapter 6 Electronic Communication: Smart Rules for Smart Devices 119 Telephone Skills 121 Telephone Options 128 Email 131 Hardware 135 The Message 137 Chapter 7 Twitter, Etc.: Acing Social Media143 Your Digital Footprint 145 The Cyber Citizen 150 The Social Network 155 Social Sites 156 Chapter 8 Business Dining: Observing the Formalities167 The Business of Hospitality 169 Hosts and Guests 174 The Mechanics of a Meal 178 Dining Decorum 184 Chapter 9 The Social Side of Business: Knowing the Basics for Every Situation191 Entertaining Clients 192 Wine 199 Tipping 207 Activities and Events 207 Colleagues 210 Chapter 10 New Frontiers: Future-Proofing Your Career215 The Future Workplace 217 Gen Zs 223 Constant Connectivity 225 Digital Detox 227 The Eternal Truths 230 Conclusion 235 Acknowledgments 239 Notes 241 Index 255 About the Author 269
Contents Introduction xi Chapter 1 Respect: Practicing the Platinum Rule1 Real Respect 3 Respect for Experience 9 Respect for Diversity13 Chapter 2 Social Skills: Putting Your Best Foot Forward25 Social Skills 26 The Hiring Process 28 The Interview Experience 33 The Generational Challenge 42 Chapter 3 Professional Presence: Getting It Right47 The Right Brand 48 The Right Attitude 53 The Right Appearance 56 The Right Way to Travel 61 Chapter 4 Business Behavior: Combining Proven Strategies with 21st Century Expectations69 The Glass Door 70 Everyday Manners 74 Business Meetings 77 The Team 80 The Cubicle Farm 82 The Open Office 83 The New Schedules 86 The Benefits Buffet 90 The New Realities 92 Chapter 5 Business Communication: Making the Connection95 Nonverbal Cues 98 The Eyes Have It 102 The Good Conversationalist 104 The Power of Speech 108 The Good Listener 114 Chapter 6 Electronic Communication: Smart Rules for Smart Devices 119 Telephone Skills 121 Telephone Options 128 Email 131 Hardware 135 The Message 137 Chapter 7 Twitter, Etc.: Acing Social Media143 Your Digital Footprint 145 The Cyber Citizen 150 The Social Network 155 Social Sites 156 Chapter 8 Business Dining: Observing the Formalities167 The Business of Hospitality 169 Hosts and Guests 174 The Mechanics of a Meal 178 Dining Decorum 184 Chapter 9 The Social Side of Business: Knowing the Basics for Every Situation191 Entertaining Clients 192 Wine 199 Tipping 207 Activities and Events 207 Colleagues 210 Chapter 10 New Frontiers: Future-Proofing Your Career215 The Future Workplace 217 Gen Zs 223 Constant Connectivity 225 Digital Detox 227 The Eternal Truths 230 Conclusion 235 Acknowledgments 239 Notes 241 Index 255 About the Author 269
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