Jean Poitras, Susan S. Raines

Expert Mediators

Overcoming Mediation Challenges in Workplace, Family, and Community Conflicts

• Gebundenes Buch

Produktbeschreibung

To speed up the learning curve of mediation expertise, Jean Poitras and Susan Raines have benchmarked the mediation process in Expert Mediators. For each proposed strategy, this book discusses conditions under which each practice should be used as well as approaches to mitigate risks associated with using each strategy and technique.

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Produktdetails

• Verlag: Jason Aronson, Inc.
• Seitenzahl: 194
• Erscheinungstermin: 21. November 2012
• Englisch
• Abmessung: 235mm x 157mm x 15mm
• Gewicht: 440g
• ISBN-13: 9780765709639
• ISBN-10: 0765709635
• Artikelnr.: 36395635

Autorenporträt

By Jean Poitras and Susan S. Raines

Inhaltsangabe

Acknowledgments IntroductionWhy do we need to benchmark mediation? CHAPTER
1 Tapping expert mediators' knowledge CHAPTER 2 Dealing with parties'
resistance to mediation CHAPTER 3 Dealing with mistrust among parties
CHAPTER 4 Dealing with difficult attorneys CHAPTER 5 Dealing with cultural
differences CHAPTER 6 Maintaining neutrality in mediation CHAPTER 7 Dealing
with parties' emotions CHAPTER 8 Moving from past to future focus CHAPTER 9
Dealing with entrenched positions ConclusionHow do expert mediators
mediate? References Appendix 1 Mediator Biographies About the Authors Index