The focus of the study is to determine the levels of employee engagement at Company XYZ to identify the factors that contribute to employee engagement as well as examine the impact of employee engagement in improving employee performance. The study revealed that employees at Company XYZ are moderately engaged. Furthermore, respondents are satisfied with the regularity of departmental meetings, training, involvement in decision making, problem solving and planning of processes and satisfaction. However, respondents are not satisfied with communication, work-life balance, growth opportunities, remuneration, fair treatment, job fit and they do not have a future in the organisation. In addition, the study revealed that there is an impact in improving employee engagement. The research suggested that leadership and management should commit to employee engagement. Employee engagement should form part of organisational core values and be linked to the overall organisational strategy.