Michael Heppell

Broschiertes Buch

Five Star Service

How to deliver exceptional customer service

Beschreibung

Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it's not half as difficult or time consuming to achieve as you might think!

Autor

Michael Heppell is one of the UK’s top motivational trainers. His programmes on Brilliance and 5-Star Service have been attended by tens of thousands of individuals and used by many hundreds of companies across the UK and overseas as a way to motivate individuals to be all they can be. His current clients include major blue chip companies, high street retailers and Government bodies, plus individuals.

Produktdetails

• Verlag: Pearson Education Limited
• 3 ed
• Seitenzahl: 296
• Erscheinungstermin: 24. September 2015
• Englisch
• Abmessung: 216mm x 136mm x 22mm
• Gewicht: 382g
• ISBN-13: 9781292100203
• ISBN-10: 1292100206
• Artikelnr.: 42766719