Peter Jones

Flight Catering

• Broschiertes Buch

Produktbeschreibung

The airline industry is a vast international business that is central to world economies. In today's environment, it faces many challenges and a tight operational strategy is vital to survive. In-flight catering is a central part of these strategies at all levels: be they customer satisfaction, marketing, operations or logistics. Fully endorsed by the International Flight Catering Association, Flight Catering is an authoritative guide to this specialised and vital area on the catering industry. With an international team of contributions from both academia and industry it provides a user friendly guide, taking the reader through every aspect from marketing and on board service, to cost control and logistics.

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Produktdetails

• Verlag: Routledge
• Revised
• Seitenzahl: 336
• Erscheinungstermin: 13. Januar 2004
• Englisch
• Abmessung: 246mm x 189mm x 18mm
• Gewicht: 652g
• ISBN-13: 9780750662161
• ISBN-10: 0750662166
• Artikelnr.: 22108271

Autorenporträt

Peter Jones

Inhaltsangabe

Introduction to flight catering
The flight catering industry
The air travel market- place and customer
Passenger appetite and behaviour
Menu planning and food product strategies
Flight catering supply chain and inventory management
Flight production facilities and systems planning
Flight catering operations and organisation
Food hygiene and quality management
Transportation and loading
International logistics
Information technologies
On-board stowage and regeneration
On-board services
Off-loading and recycling
Innovation in flight catering
Index