Foundations of Health Care Management Leaders and managers throughout the health care system are facing ever more challenging changes in the way care is delivered, paid for, and evaluated. Foundations of Health Care Management: Principles and Methods offers an innovative, concise, reader-friendly introduction to health care management and administration. It addresses the need for new skills in managers of health care facilities and for those planning to enter health care management positions. The book covers such critical topics as leadership training, change management, conflict management…mehr
Foundations of Health Care Management Leaders and managers throughout the health care system are facing ever more challenging changes in the way care is delivered, paid for, and evaluated. Foundations of Health Care Management: Principles and Methods offers an innovative, concise, reader-friendly introduction to health care management and administration. It addresses the need for new skills in managers of health care facilities and for those planning to enter health care management positions. The book covers such critical topics as leadership training, change management, conflict management techniques, culture building, quality improvement, and communications skills, as well as collaboration in the improvement of population health. Foundations of Health Care Management also concentrates on innovations and describes steps in the transition to more decentralized and creative approaches to the management of health care facilities. The book covers physician management from the physician's viewpoint, a valuable perspective for health care managers. The book serves important dual purposes for faculty and students by providing both insights into the health care field as well as foundational content on essential management and leadership competencies. A full set of support materials is available for instructors at the book's companion Web site.Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
Bernard J. Healey, PhD, is the director of the graduate program in health care administration at Kings College, Wilkes-Barre, Pennsylvania. Formerly, he was epidemiology manager in the Pennsylvania Department of Health and a consultant to Blue Cross of North- eastern Pennsylvania. Marc C. Marchese, PhD, is professor of human resources management in the William G. McGowan School of Business at Kings College. Formerly, he was an instructor in the department of psychology at the University at Buffalo, The State University of New York.
Inhaltsangabe
Tables and Figures xi Introduction xvii The Authors xxi The Contributors xxiii PART ONE Introduction to Health Care Management Chapter 1 Critical Issues for the Future of Health Care in the United States 3 Health Care Reform Legislation 11 Errors in Health Care 12 Changing the Health Care System 13 Emphasis on Effi ciency in Health Care Delivery 19 Building a New Process for Health Care Delivery 21 Productivity and Prioritization in Health Care 28 Chapter 2 Health Care Management 33 Management Theory 35 Management Innovation 44 Managerial Skills 46 Management Functions 47 Self-Managed Work Teams 50 Health Services Management 53 Management of Technology 58 PART TWO Managing the External Environment Chapter 3 Strategy and Structure: Choosing the Path to Success 67 Strategic Management and Structure 68 The Strategic Management Process 72 Organizational Design and Structure 86 Physician Organizations: A Closer Look 98 Technology and Structure 100 PA R T T H R E E Managing Human Performance in Organizations Chapter 4 Leadership as Plural 105 Leadership Basics 108 Leadership Theory 112 Employee Participation 119 Creating a Vision of Health Care Delivery 120 Empowerment and Responsibility 122 Improving Health Outcomes 123 Leadership and Culture 125 Adding Value in Health Care Delivery 131 Chapter 5 Change, Motivation, and Innovation: Creating a Culture of Excellence 135 The Change Process in Health Care Delivery 138 The Secret of Motivating Health Care Employees 142 The Need for Innovation in Health Care 148 The Effects of Culture Development on Motivation, Innovation, and the Facilitation of Change 154 Chapter 6 Communication: Can You Hear Me Now? 161 Communication Methods and Skills 165 How to Build Trust in Relationships 172 Communicating to Build a Thick Culture 176 Communicating to Motivate 178 Communication Problems and Medical Errors 182 Communicating to Innovate 185 Communicating to Add Value to Health Care Delivery 186 Chapter 7 Physician Management 191 Changing Environment for Physicians 195 Physician Management Concerns 201 Physician Reimbursement Issues 207 Patient Quality of Care Concerns 212 Physician Concerns 215 Professional Ethical Concerns 225 Political and Legal Affi liations and Concerns 228 Physician Management Models 231 Physicians as Managers 234 PART FOUR Creating a High-Performance Workplace Chapter 8 Human Resources Management and Health Care 245 The Role of Human Resources Professionals in Organizations 247 Rights of Employees and Employers 250 Critical Employee Attitudes Toward Work 257 Unions and the Health Care Industry 263 Evaluating the Management of Human Resources 269 Chapter 9 Staffi ng Health Care Organizations: Recruitment and Selection 281 Beginning the Staffi ng Process 282 Recruitment 289 Selection 302 Chapter 10 Employee Performance Improvement: The Pursuit of Quality Care 317 Employee Orientation and Mentoring 318 Employee Training 321 Performance Appraisal 334 PA R T F I V E Special Areas of Health Care Management Chapter 11 Health Care Marketing: Speaking the Language 351 The Marketing Process 352 Key Marketing Concepts 355 The Health Care Consumer 372 Marketing Strategy 374 Using Marketing Research in Health Care Delivery 378 Emerging Trends in Health Care Marketing 384 Chapter 12 Financial Management: Show Me the Money 389 Our Health Care System: What We Fund 391 The Cost of Health Care, and Historical and Projected National Spending 394 Government Health Care Intervention Efforts and the History of Health Insurance 402 Characteristics of Health Care Finance 406 Financial Challenges Confronting Providers, Third-Party Payers, and Patients 409 Cost-Effectiveness and Reform 412 Chapter 13 Ethics, the Law, and Doing Good 423 Ethics in the World of Health Care 425 Autonomy 427 Nonmalefi cence and Benefi cence 430 Justice 433 Morality 435 Codes of Ethics 439 Ethics Committees 441 Discrimination Issues in Health Care 443 Technology and Ethics 447 Chapter 14 A Look into the Future of Health Services 455 Economic Issues in Health Care 458 Reengineering Health Care Delivery 459 The Role of Leadership in Reengineering Health Care 467 The Importance of Organizational Culture in Reengineering Health Care 470 Consumer Empowerment 472 Innovation in Health Care Delivery 475 The Importance of Trust, Brand, and Reputation 478 Other Signifi cant Forces Facing the Health Care Manager 480 References 485 Index 521
Tables and Figures xi Introduction xvii The Authors xxi The Contributors xxiii PART ONE Introduction to Health Care Management Chapter 1 Critical Issues for the Future of Health Care in the United States 3 Health Care Reform Legislation 11 Errors in Health Care 12 Changing the Health Care System 13 Emphasis on Effi ciency in Health Care Delivery 19 Building a New Process for Health Care Delivery 21 Productivity and Prioritization in Health Care 28 Chapter 2 Health Care Management 33 Management Theory 35 Management Innovation 44 Managerial Skills 46 Management Functions 47 Self-Managed Work Teams 50 Health Services Management 53 Management of Technology 58 PART TWO Managing the External Environment Chapter 3 Strategy and Structure: Choosing the Path to Success 67 Strategic Management and Structure 68 The Strategic Management Process 72 Organizational Design and Structure 86 Physician Organizations: A Closer Look 98 Technology and Structure 100 PA R T T H R E E Managing Human Performance in Organizations Chapter 4 Leadership as Plural 105 Leadership Basics 108 Leadership Theory 112 Employee Participation 119 Creating a Vision of Health Care Delivery 120 Empowerment and Responsibility 122 Improving Health Outcomes 123 Leadership and Culture 125 Adding Value in Health Care Delivery 131 Chapter 5 Change, Motivation, and Innovation: Creating a Culture of Excellence 135 The Change Process in Health Care Delivery 138 The Secret of Motivating Health Care Employees 142 The Need for Innovation in Health Care 148 The Effects of Culture Development on Motivation, Innovation, and the Facilitation of Change 154 Chapter 6 Communication: Can You Hear Me Now? 161 Communication Methods and Skills 165 How to Build Trust in Relationships 172 Communicating to Build a Thick Culture 176 Communicating to Motivate 178 Communication Problems and Medical Errors 182 Communicating to Innovate 185 Communicating to Add Value to Health Care Delivery 186 Chapter 7 Physician Management 191 Changing Environment for Physicians 195 Physician Management Concerns 201 Physician Reimbursement Issues 207 Patient Quality of Care Concerns 212 Physician Concerns 215 Professional Ethical Concerns 225 Political and Legal Affi liations and Concerns 228 Physician Management Models 231 Physicians as Managers 234 PART FOUR Creating a High-Performance Workplace Chapter 8 Human Resources Management and Health Care 245 The Role of Human Resources Professionals in Organizations 247 Rights of Employees and Employers 250 Critical Employee Attitudes Toward Work 257 Unions and the Health Care Industry 263 Evaluating the Management of Human Resources 269 Chapter 9 Staffi ng Health Care Organizations: Recruitment and Selection 281 Beginning the Staffi ng Process 282 Recruitment 289 Selection 302 Chapter 10 Employee Performance Improvement: The Pursuit of Quality Care 317 Employee Orientation and Mentoring 318 Employee Training 321 Performance Appraisal 334 PA R T F I V E Special Areas of Health Care Management Chapter 11 Health Care Marketing: Speaking the Language 351 The Marketing Process 352 Key Marketing Concepts 355 The Health Care Consumer 372 Marketing Strategy 374 Using Marketing Research in Health Care Delivery 378 Emerging Trends in Health Care Marketing 384 Chapter 12 Financial Management: Show Me the Money 389 Our Health Care System: What We Fund 391 The Cost of Health Care, and Historical and Projected National Spending 394 Government Health Care Intervention Efforts and the History of Health Insurance 402 Characteristics of Health Care Finance 406 Financial Challenges Confronting Providers, Third-Party Payers, and Patients 409 Cost-Effectiveness and Reform 412 Chapter 13 Ethics, the Law, and Doing Good 423 Ethics in the World of Health Care 425 Autonomy 427 Nonmalefi cence and Benefi cence 430 Justice 433 Morality 435 Codes of Ethics 439 Ethics Committees 441 Discrimination Issues in Health Care 443 Technology and Ethics 447 Chapter 14 A Look into the Future of Health Services 455 Economic Issues in Health Care 458 Reengineering Health Care Delivery 459 The Role of Leadership in Reengineering Health Care 467 The Importance of Organizational Culture in Reengineering Health Care 470 Consumer Empowerment 472 Innovation in Health Care Delivery 475 The Importance of Trust, Brand, and Reputation 478 Other Signifi cant Forces Facing the Health Care Manager 480 References 485 Index 521
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