Robert L. Rodin

Free, Perfect, and Now

Connecting to the Three Insatiable Customer Demands: A CEO's True Story

• Broschiertes Buch

Produktbeschreibung

From the dynamic CEO who engineered an astounding reinvention of his own company comes a practical guide to customer-focused innovation that will prepare business managers of today for the unpredictable future.

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Produktdetails

• Verlag: Touchstone
• Seitenzahl: 260
• Erscheinungstermin: 18. Juli 2000
• Englisch
• Abmessung: 216mm x 140mm x 16mm
• Gewicht: 371g
• ISBN-13: 9780684863122
• ISBN-10: 068486312X
• Artikelnr.: 21682620

Autorenporträt

Robert Rodin is the former CEO and president of Marshall Industries. He is presently founder, chairman, and CEO of eConnections, and creator of the world's number-one business-to-business Web site, providing services, management, and infrastructure to create supply chain solutions.

Inhaltsangabe

Contents
1
The Customer Connection:
Addressing the Problem
2
You Don't Know What You Don't Know:
Learning Where to Look
3
Frustration by Design:
Why Bad Things Happen in Good Organizations
4
Management on Trial:
Launching Radical Change
5
The $15,000 Pallet Rack:
Building a Common Mission
6
Money Matters Most:
Designing the Right Incentives
7
No One Asks for a Salesman:
Customers Want Solutions
8
The Uses of Tools:
Technology Without Tears
9
Captain Internet and the Tower of Babel:
Get Wired
10
The Upside of Perfect:
Creating an Innovative Culture
11
Millennium Rules:
What's Next?
Acknowledgments