An adherent of the Toyota Production System, Seddon demonstrates that decision-making based on purpose-related measures can help managers reconnect with operations, see waste, and exploit opportunities for improvement.
An adherent of the Toyota Production System, Seddon demonstrates that decision-making based on purpose-related measures can help managers reconnect with operations, see waste, and exploit opportunities for improvement.
Acknowledgement Introduction: There is a better way Chapter 1 Once upon a time in manufacturing Chapter 2 The customer service center as a system Chapter 3 Redefining the purpose measures and method of work Chapter 4 Better measures better thinking Chapter 5 The 'break-fix' archetype Chapter 6 Learning to see learning to lead Chapter 7 Customers-people who can pull you away from the competition Chapter 8 Do these hold water? Chapter 9 Watch out for the toolheads Conclusion: Revisiting Taylorism Appendix: The better way to improve public services Endnotes Further Reading Other Publications Index About the Author
Acknowledgement Introduction: There is a better way Chapter 1 Once upon a time in manufacturing Chapter 2 The customer service center as a system Chapter 3 Redefining the purpose measures and method of work Chapter 4 Better measures better thinking Chapter 5 The 'break-fix' archetype Chapter 6 Learning to see learning to lead Chapter 7 Customers-people who can pull you away from the competition Chapter 8 Do these hold water? Chapter 9 Watch out for the toolheads Conclusion: Revisiting Taylorism Appendix: The better way to improve public services Endnotes Further Reading Other Publications Index About the Author
Es gelten unsere Allgemeinen Geschäftsbedingungen: www.buecher.de/agb
Impressum
www.buecher.de ist ein Shop der buecher.de GmbH & Co. KG Bürgermeister-Wegele-Str. 12, 86167 Augsburg Amtsgericht Augsburg HRA 13309
