Generations Y and Z - Vloch Maestrelli, Jacqueline
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The aim of this work is to demonstrate the characteristics of Generation Y and Z consumers in relation to banking products and services. It also aimed to quantify the customers in the individual portfolios of the HSBC Centro Ponta Grossa branch, according to generation. To analyse the characteristics of generations Y and Z, identifying which banking services can be improved to appeal more to these generations. And to propose improvements to the services provided by the banks.

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Produktbeschreibung
The aim of this work is to demonstrate the characteristics of Generation Y and Z consumers in relation to banking products and services. It also aimed to quantify the customers in the individual portfolios of the HSBC Centro Ponta Grossa branch, according to generation. To analyse the characteristics of generations Y and Z, identifying which banking services can be improved to appeal more to these generations. And to propose improvements to the services provided by the banks.
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Autorenporträt
Laureato presso l'Università Statale di Ponta Grossa in Economia Aziendale. Post-laurea in People Management con Coaching presso l'Istituto Doll. Tecnico di gestione aziendale presso il Collegio Sant'Ana. Attualmente sta scrivendo un libro sul tema delle generazioni.