Ronan McIvor is Professor of Operations Management at the University of Ulster. He has carried out extensive research in the area of outsourcing and supply chain management. He is the author of a number of books, including The Outsourcing Process: Strategies for Evaluation and Management (Cambridge University Press, 2005).
List of figures
List of tables
List of illustrations
Acknowledgements
1. Introduction
2. Global services outsourcing overview
3. Making the services outsourcing decision
4. Location and sourcing model choice in global services outsourcing
5. Managing global services outsourcing arrangements
6. Creating shared services arrangements
7. Services outsourcing and performance management
8. Services outsourcing and the spin-off arrangement
9. Learning from failure and strategies for recovery in business process outsourcing
10. Conclusions
Glossary
Index.
