Gratuity provides a perspective on nonstandard compensation that demonstrates the process by which tipping norms have an impact on the experiences of workers. Understanding this under-researched perspective reveals a great deal about the role of norms in economic transactions as well as the management practices that shape the work environment and enhance organizational performance.
Gratuity provides a perspective on nonstandard compensation that demonstrates the process by which tipping norms have an impact on the experiences of workers. Understanding this under-researched perspective reveals a great deal about the role of norms in economic transactions as well as the management practices that shape the work environment and enhance organizational performance.
Richard lives in Milford, CT, where he writes fiction full-time. He graduated from Yale where he had creative writing courses with Robert Penn Warren and Joseph Heller. During his professional career, he worked for DEC, the minicomputer company, as writer and Internet evangelist. His published works include a dozen novels, four relating to the Trojan War and two relating to Shakespeare.
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Chapter 1 Preface by Richard Seltzer Chapter 2 Introduction Chapter 3 Theory Chapter 4 Methodology Part 5 Section I: Restaurants Chapter 6 Chapter 1: Restaurant Chains Chapter 7 Chapter 2: Family Eateries Chapter 8 Chapter 3: Upscale Dining Chapter 9 Chapter 4: Bussers and Runners Chapter 10 Chapter 5: Bartenders, Cocktail Servers, and Bar-Backs Chapter 11 Chapter 6: Multi-Function Staff Chapter 12 Chapter 7: Specialty Jobs Chapter 13 Chapter 8: Tip Jars Part 14 Section II: Services Chapter 15 Chapter 9: Household Services Chapter 16 Chapter 10: Deliveries Chapter 17 Chapter 11: Loading and Carting Chapter 18 Chapter 12: Cars Chapter 19 Chapter 13: Animals Chapter 20 Chapter 14: Cosmetology Chapter 21 Chapter 15: Teachers Chapter 22 Chapter 16: Blue Collar Workers Chapter 23 Chapter 17: Officiants Chapter 24 Chapter 18: Medical Care Chapter 25 Chapter 19: Miscellaneous Part 26 Section III: Entertainment Chapter 27 Chapter 20: Family Entertainment Chapter 28 Chapter 21: Adult Entertainment Chapter 29 Chapter 22: Musicians Chapter 30 Chapter 23: Sports Chapter 31 Chapter 24: Ushers and Vendors Chapter 32 Conclusion Chapter 33 References