Jack J Phillips, Patricia Pulliam Phillips

Handbook of Training Evaluation and Measurement Methods

• Broschiertes Buch

Produktbeschreibung

Today's economic climate means that anyone involved in training and development must be able to measure its effect on business performance. With a focus on costs, benefits and return on investment, this book constitutes an invaluable guide to the evaluation and measurement of training and human resource development programs.

Produktdetails

• Verlag: Taylor & Francis
• 4th edition
• Seitenzahl: 532
• Erscheinungstermin: 24. Mai 2016
• Englisch
• Abmessung: 232mm x 155mm x 30mm
• Gewicht: 848g
• ISBN-13: 9781138797321
• ISBN-10: 1138797324
• Artikelnr.: 43038615

Autorenporträt

Jack J. Phillips, Ph.D., is co-founder and Chairman of ROI Institute, Inc., U.S.A. He is a world-renowned expert on measurement and evaluation. Patti P. Phillips, Ph.D., is an internationally recognized author and consultant. She is co-founder, President and CEO of ROI Institute, Inc., U.S.A.

Inhaltsangabe

Part I: The Measurement Imperative 1. The Need for Results-Based HRD 2. A
Results-Based Approach 3. The ROI Methodology Part II: Evaluation Design
Issues 4. Evaluation Research Design 5. Evaluation Instrument Design 6.
Basic Statistics or Data Analysis Part III: Data Collection and Analysis
7. Measuring Inputs and Indicators 8. Measuring Reaction and Learning 9.
Measuring Application and Business Impact 10. Isolating the Effects of
Programs 11. Converting Data to Monetary Value 12. Identifying Intangible
Measures 13. Determining Program Costs 14. Calculating the Return on
Investment 15. Forecasting ROI 16. Evaluating External Resources Part IV:
Implementation Issues 17. Selecting Technology 18. Communicating Program
Results 19. Gaining Management Support 20. Implementing and Sustaining
Evaluation