Adult Protective Services (APS) is the social service system charged with aiding older people and disabled adults who are being mistreated by others or cannot meet their own basic needs for health and safety (self-neglect). These are America's most vulnerable citizens, and they often suffer for years, while remaining largely invisible to the greater world. Written from the inside of APS, Mark Mehler's memoir of his seven years as a crisis case manager reveals a world that very few people see, and addresses why and how people do this work, what they take away from it and the price that they pay…mehr
Adult Protective Services (APS) is the social service system charged with aiding older people and disabled adults who are being mistreated by others or cannot meet their own basic needs for health and safety (self-neglect). These are America's most vulnerable citizens, and they often suffer for years, while remaining largely invisible to the greater world. Written from the inside of APS, Mark Mehler's memoir of his seven years as a crisis case manager reveals a world that very few people see, and addresses why and how people do this work, what they take away from it and the price that they pay to do it. Ranging from horrifying to uplifting and bizarrely funny, the stories recounted here witness human frailty and disaster, and the efforts of some dedicated caseworkers to stem that tide.
Mark Mehler is a veteran journalist whose work has appeared in dozens of major newspapers, magazines and websites. He lives in Queens, New York.
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Table of Contents Foreword by Kathleen Quinn Introduction: Happiness Is No Gun 1. Welcome to Countertransference 2. Orphan in the Storm 3. Hidden Figures 4. Damned If You Do.... 5. ...And Damned If You Don't 6. A Crisis Manager Walks into a Bar... 7. APS Versus APS 8. In Harm's Way 9. That Guy Who Looks Like Felix 10. The Two Faces of Esther 11. If I Had a Rich Man 12. Naked Came the Stranger 13. Rules of Engagement 14. How Do You Solve a Problem Like Tobias? 15. Tender Mercies 16. WORST. CLIENT. EVER. 17. Both Sides Now 18. Thwarting the Gypsies 19. Wretched Refuse 20. Sons and Mothers 21. Smoothing Over the Humiliation 22. Who's That Hogging My Bathroom? 23. Celebrity Jeopardy 24. Tuesday in the Court with George 25. Terms of Endearment, or Disparagement 26. Nothing to It 27. Senior Lifesaving; Or, Hello, I Must Be Going 28. The Supporting Cast 29. Scammer's Delight 30. How'd I Get Here? 31. Change Is Gonna Come 32. Officious Channels 33. Journey's End Epilogue: A Proclamation Index
Table of Contents Foreword by Kathleen Quinn Introduction: Happiness Is No Gun 1. Welcome to Countertransference 2. Orphan in the Storm 3. Hidden Figures 4. Damned If You Do.... 5. ...And Damned If You Don't 6. A Crisis Manager Walks into a Bar... 7. APS Versus APS 8. In Harm's Way 9. That Guy Who Looks Like Felix 10. The Two Faces of Esther 11. If I Had a Rich Man 12. Naked Came the Stranger 13. Rules of Engagement 14. How Do You Solve a Problem Like Tobias? 15. Tender Mercies 16. WORST. CLIENT. EVER. 17. Both Sides Now 18. Thwarting the Gypsies 19. Wretched Refuse 20. Sons and Mothers 21. Smoothing Over the Humiliation 22. Who's That Hogging My Bathroom? 23. Celebrity Jeopardy 24. Tuesday in the Court with George 25. Terms of Endearment, or Disparagement 26. Nothing to It 27. Senior Lifesaving; Or, Hello, I Must Be Going 28. The Supporting Cast 29. Scammer's Delight 30. How'd I Get Here? 31. Change Is Gonna Come 32. Officious Channels 33. Journey's End Epilogue: A Proclamation Index
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