Richard Busulwa (Australia University of South Australia)
Hospitality Management and Digital Transformation
Balancing Efficiency, Agility and Guest Experience in the Era of Disruption
Richard Busulwa (Australia University of South Australia)
Hospitality Management and Digital Transformation
Balancing Efficiency, Agility and Guest Experience in the Era of Disruption
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Digital advancements are ramping up guest expectations and introducing non-traditional competitors that are disrupting the hospitality and leisure industries. If organisations are to thrive they need to be in a position to effectively leverage digital technologies to improve efficiency, agility and guest experience.
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Digital advancements are ramping up guest expectations and introducing non-traditional competitors that are disrupting the hospitality and leisure industries. If organisations are to thrive they need to be in a position to effectively leverage digital technologies to improve efficiency, agility and guest experience.
Produktdetails
- Produktdetails
- Business and Digital Transformation
- Verlag: Taylor & Francis Ltd
- Seitenzahl: 242
- Erscheinungstermin: 29. Dezember 2020
- Englisch
- Abmessung: 175mm x 245mm x 27mm
- Gewicht: 468g
- ISBN-13: 9780367343521
- ISBN-10: 0367343525
- Artikelnr.: 60000374
- Business and Digital Transformation
- Verlag: Taylor & Francis Ltd
- Seitenzahl: 242
- Erscheinungstermin: 29. Dezember 2020
- Englisch
- Abmessung: 175mm x 245mm x 27mm
- Gewicht: 468g
- ISBN-13: 9780367343521
- ISBN-10: 0367343525
- Artikelnr.: 60000374
Richard Busulwa researches and teaches in the Business School at Swinburne University of Technology, home to Australia's first fully immersed Industry 4.0 facility. His digital business research explores different digital technology advancements, how they drive disruption, and their implications for particular industries, business functions, and professions. He is the author of Strategy Execution and Complexity: Thriving in the Era of Disruption (Routledge) and Start-Up Accelerators: A Field Guide (Wiley). Before entering academia, Richard worked as managing director, COO, CFO, divisional manager, and sales executive in the hospitality, IT, telecommunications, and healthcare industries. He is co-founder of Leapin Digital Keys, the world's first NBIoT smart lock platform. Nina Evans is Associate Professor of STEM at the University of South Australia. She also holds a professorial lead position in the STEM academic unit. Nina has had a long career in ICT and STEM education leadership that has included time as vice dean, associate head of teaching and learning, and industry liaison manager. Nina started her career as a chemical engineer and completed undergraduate and postgraduate studies in computer science/IT, education, an MBA and a PhD. Her research and teaching interests are in digital innovation, ICT leadership, information/knowledge management and governance. Aaron Oh is a professional hotelier, general manager, and hospitality management educator. He has more than 12 years' experience in operations management and property development of independent and boutique hotels such as the five-star Mayfair Hotel, The Point Brisbane Hotel, and Adabco Boutique Hotel. Aaron teaches hospitality property development, hospitality information systems management, and strategic management at the International College of Hotel Management, the only affiliate school of the Swiss Hotel Association in the Asia Pacific region. Moon Kang is a hospitality management educator with nearly two decades of experience as a frontline manager, middle manager, senior manager and strategic leader within the hotel industry in the Asia Pacific. This includes stints as food and beverage director with the Shangri-la (Sydney), food and beverage director with the Grand Intercontinental COEX and Grand Intercontinental (Seoul), executive assistant manager with the Sheraton Maldives, and frontline manager and middle manager with Westin Hotels and Resorts. Moon teaches guest experience creation and delivery and food and beverage management at the International College of Hotel Management.
Part I: Digital Technology Advancements, Digital Disruption, and Digital
Business Transformation
1. Introduction and Need for This Book
2. IT, Information Systems, Strategic Information Systems and Digital
Technologies
3. Digital Technology Advancements and Digital Disruption: Game Changing
Opportunities and Existential Threats
4. Digital Business, the Digital Business Imperative, and Digital Business
Transformation
Part II: Digital Disruption and Digital Transformation in the Hospitality
and Leisure Industry
5. Digital Disruption and Digital Transformation in the Hospitality and
Leisure Industry
6. Impact of Digital Disruption and Digital Transformation on Hospitality
and Leisure Managers
Part III: Leveraging Digital Technologies to Thrive in the Digital Era:
Roles of Hospitality and Leisure Managers
7. Role of Hospitality and Leisure Managers in Digital Business Strategy,
Digital Innovation, Digital Learning, Adaptability and Agility
8. Role of Hospitality and Leisure Managers in Digital Customer Engagement,
Digital Stakeholder Engagement, and Digital Customer Experience
9. Role of Hospitality and Leisure Managers in Enterprise Architecture
Management, Technology Sourcing, Data Management and Data Analytics
10. Role of Hospitality and Leisure Managers in Cyber Security, Information
Privacy, and Digital Ethics
11. Role of Hospitality and Leisure Managers in Digital Leadership,
Accelerated Change and Transformation, Digital Risk Management, and Digital
Governance
Part IV: Keeping Up with Digital Technology Advancements
12. Keeping up with Digital Technology Advancements
Part V: Digital Technologies Deep Dive
13. Data, Data Management, Data Analytics and Data Science Technologies
14. Internet of Things (IoT) Technologies
15. Artificial Intelligence (AI) Technologies
16. Video Analytics, Computer Vision, and Virtual Reality Technologies
17. Robotics, Drones, 3D and 4D Printing Technologies
18. Network and Connectivity Technologies
19. Blockchain and Other Distributed Ledger Technologies
Business Transformation
1. Introduction and Need for This Book
2. IT, Information Systems, Strategic Information Systems and Digital
Technologies
3. Digital Technology Advancements and Digital Disruption: Game Changing
Opportunities and Existential Threats
4. Digital Business, the Digital Business Imperative, and Digital Business
Transformation
Part II: Digital Disruption and Digital Transformation in the Hospitality
and Leisure Industry
5. Digital Disruption and Digital Transformation in the Hospitality and
Leisure Industry
6. Impact of Digital Disruption and Digital Transformation on Hospitality
and Leisure Managers
Part III: Leveraging Digital Technologies to Thrive in the Digital Era:
Roles of Hospitality and Leisure Managers
7. Role of Hospitality and Leisure Managers in Digital Business Strategy,
Digital Innovation, Digital Learning, Adaptability and Agility
8. Role of Hospitality and Leisure Managers in Digital Customer Engagement,
Digital Stakeholder Engagement, and Digital Customer Experience
9. Role of Hospitality and Leisure Managers in Enterprise Architecture
Management, Technology Sourcing, Data Management and Data Analytics
10. Role of Hospitality and Leisure Managers in Cyber Security, Information
Privacy, and Digital Ethics
11. Role of Hospitality and Leisure Managers in Digital Leadership,
Accelerated Change and Transformation, Digital Risk Management, and Digital
Governance
Part IV: Keeping Up with Digital Technology Advancements
12. Keeping up with Digital Technology Advancements
Part V: Digital Technologies Deep Dive
13. Data, Data Management, Data Analytics and Data Science Technologies
14. Internet of Things (IoT) Technologies
15. Artificial Intelligence (AI) Technologies
16. Video Analytics, Computer Vision, and Virtual Reality Technologies
17. Robotics, Drones, 3D and 4D Printing Technologies
18. Network and Connectivity Technologies
19. Blockchain and Other Distributed Ledger Technologies
Part I: Digital Technology Advancements, Digital Disruption, and Digital
Business Transformation
1. Introduction and Need for This Book
2. IT, Information Systems, Strategic Information Systems and Digital
Technologies
3. Digital Technology Advancements and Digital Disruption: Game Changing
Opportunities and Existential Threats
4. Digital Business, the Digital Business Imperative, and Digital Business
Transformation
Part II: Digital Disruption and Digital Transformation in the Hospitality
and Leisure Industry
5. Digital Disruption and Digital Transformation in the Hospitality and
Leisure Industry
6. Impact of Digital Disruption and Digital Transformation on Hospitality
and Leisure Managers
Part III: Leveraging Digital Technologies to Thrive in the Digital Era:
Roles of Hospitality and Leisure Managers
7. Role of Hospitality and Leisure Managers in Digital Business Strategy,
Digital Innovation, Digital Learning, Adaptability and Agility
8. Role of Hospitality and Leisure Managers in Digital Customer Engagement,
Digital Stakeholder Engagement, and Digital Customer Experience
9. Role of Hospitality and Leisure Managers in Enterprise Architecture
Management, Technology Sourcing, Data Management and Data Analytics
10. Role of Hospitality and Leisure Managers in Cyber Security, Information
Privacy, and Digital Ethics
11. Role of Hospitality and Leisure Managers in Digital Leadership,
Accelerated Change and Transformation, Digital Risk Management, and Digital
Governance
Part IV: Keeping Up with Digital Technology Advancements
12. Keeping up with Digital Technology Advancements
Part V: Digital Technologies Deep Dive
13. Data, Data Management, Data Analytics and Data Science Technologies
14. Internet of Things (IoT) Technologies
15. Artificial Intelligence (AI) Technologies
16. Video Analytics, Computer Vision, and Virtual Reality Technologies
17. Robotics, Drones, 3D and 4D Printing Technologies
18. Network and Connectivity Technologies
19. Blockchain and Other Distributed Ledger Technologies
Business Transformation
1. Introduction and Need for This Book
2. IT, Information Systems, Strategic Information Systems and Digital
Technologies
3. Digital Technology Advancements and Digital Disruption: Game Changing
Opportunities and Existential Threats
4. Digital Business, the Digital Business Imperative, and Digital Business
Transformation
Part II: Digital Disruption and Digital Transformation in the Hospitality
and Leisure Industry
5. Digital Disruption and Digital Transformation in the Hospitality and
Leisure Industry
6. Impact of Digital Disruption and Digital Transformation on Hospitality
and Leisure Managers
Part III: Leveraging Digital Technologies to Thrive in the Digital Era:
Roles of Hospitality and Leisure Managers
7. Role of Hospitality and Leisure Managers in Digital Business Strategy,
Digital Innovation, Digital Learning, Adaptability and Agility
8. Role of Hospitality and Leisure Managers in Digital Customer Engagement,
Digital Stakeholder Engagement, and Digital Customer Experience
9. Role of Hospitality and Leisure Managers in Enterprise Architecture
Management, Technology Sourcing, Data Management and Data Analytics
10. Role of Hospitality and Leisure Managers in Cyber Security, Information
Privacy, and Digital Ethics
11. Role of Hospitality and Leisure Managers in Digital Leadership,
Accelerated Change and Transformation, Digital Risk Management, and Digital
Governance
Part IV: Keeping Up with Digital Technology Advancements
12. Keeping up with Digital Technology Advancements
Part V: Digital Technologies Deep Dive
13. Data, Data Management, Data Analytics and Data Science Technologies
14. Internet of Things (IoT) Technologies
15. Artificial Intelligence (AI) Technologies
16. Video Analytics, Computer Vision, and Virtual Reality Technologies
17. Robotics, Drones, 3D and 4D Printing Technologies
18. Network and Connectivity Technologies
19. Blockchain and Other Distributed Ledger Technologies