Hospitality Management and Digital Transformation - Busulwa, Richard; Evans, Nina; Oh, Aaron
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Digital advancements are ramping up guest expectations and introducing non-traditional competitors that are disrupting the hospitality and leisure industries. If organisations are to thrive they need to be in a position to effectively leverage digital technologies to improve efficiency, agility and guest experience.

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Produktbeschreibung
Digital advancements are ramping up guest expectations and introducing non-traditional competitors that are disrupting the hospitality and leisure industries. If organisations are to thrive they need to be in a position to effectively leverage digital technologies to improve efficiency, agility and guest experience.
Autorenporträt
Richard Busulwa researches and teaches in the Business School at Swinburne University of Technology, home to Australia's first fully immersed Industry 4.0 facility. His digital business research explores different digital technology advancements, how they drive disruption, and their implications for particular industries, business functions, and professions. He is the author of Strategy Execution and Complexity: Thriving in the Era of Disruption (Routledge) and Start-Up Accelerators: A Field Guide (Wiley). Before entering academia, Richard worked as managing director, COO, CFO, divisional manager, and sales executive in the hospitality, IT, telecommunications, and healthcare industries. He is co-founder of Leapin Digital Keys, the world's first NBIoT smart lock platform. Nina Evans is Associate Professor of STEM at the University of South Australia. She also holds a professorial lead position in the STEM academic unit. Nina has had a long career in ICT and STEM education leadership that has included time as vice dean, associate head of teaching and learning, and industry liaison manager. Nina started her career as a chemical engineer and completed undergraduate and postgraduate studies in computer science/IT, education, an MBA and a PhD. Her research and teaching interests are in digital innovation, ICT leadership, information/knowledge management and governance. Aaron Oh is a professional hotelier, general manager, and hospitality management educator. He has more than 12 years' experience in operations management and property development of independent and boutique hotels such as the five-star Mayfair Hotel, The Point Brisbane Hotel, and Adabco Boutique Hotel. Aaron teaches hospitality property development, hospitality information systems management, and strategic management at the International College of Hotel Management, the only affiliate school of the Swiss Hotel Association in the Asia Pacific region. Moon Kang is a hospitality management educator with nearly two decades of experience as a frontline manager, middle manager, senior manager and strategic leader within the hotel industry in the Asia Pacific. This includes stints as food and beverage director with the Shangri-la (Sydney), food and beverage director with the Grand Intercontinental COEX and Grand Intercontinental (Seoul), executive assistant manager with the Sheraton Maldives, and frontline manager and middle manager with Westin Hotels and Resorts. Moon teaches guest experience creation and delivery and food and beverage management at the International College of Hotel Management.