We all grow up believing conflict is negative, something we should avoid if at all possible. This avoidance can derail leaders, managers, and organizations. In this book, leadership consultant and former hostage negotiator George Kohlrieser applies techniques from hostage negotiation to teach business people how to deal with conflict effectively, while ensuring one never becomes a psychological "hostage." Kohlrieser explains that it is only by putting the "fish on the table" (i.e., openly facing conflict) can we truly progress through difficult business challenges. He covers seven steps culled from his more than 25 years of working internationally, illustrated with examples and grounded in research:
* Put the fish on the table
* Learn to bond, even with your "enemy"
* Do not hold yourself hostage
* The power of talking, dialogue, and negotiation
* The law of reciprocity
* The person is never the problem
* Mastering the mind's eye and visualizing success
George Kohlrieser-an international leadership professor, consultant, and veteran hostage negotiator-explains that it is only by openly facing conflict that we can truly progress through the most difficult business challenges. In this provocative book, he reveals how the proven techniques and psychological insights used in hostage negotiation can be applied successfully to any personal or business relationship. Step by step, he outlines the seven key factors that anyone can use to remove the blocks that stand in the way of resolving tough problems and shows how business leaders, in particular, can develop and access the skills they need to create trust and a positive mind-set in their companies.
Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
* Put the fish on the table
* Learn to bond, even with your "enemy"
* Do not hold yourself hostage
* The power of talking, dialogue, and negotiation
* The law of reciprocity
* The person is never the problem
* Mastering the mind's eye and visualizing success
George Kohlrieser-an international leadership professor, consultant, and veteran hostage negotiator-explains that it is only by openly facing conflict that we can truly progress through the most difficult business challenges. In this provocative book, he reveals how the proven techniques and psychological insights used in hostage negotiation can be applied successfully to any personal or business relationship. Step by step, he outlines the seven key factors that anyone can use to remove the blocks that stand in the way of resolving tough problems and shows how business leaders, in particular, can develop and access the skills they need to create trust and a positive mind-set in their companies.
Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.