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My book is about hospitality industry, which includes hotels, casinos, and resorts, which offer comfort and guidance to strangers, but only as part of a business relationship. The hospitality industry is one of the fastest growing industry today with more and more people travelling for business as well as leisure. This booming growth has brought a new height of competition in which differentiation and providing an innovative customer experience are key elements building brand awareness and loyalty among customers.

Produktbeschreibung
My book is about hospitality industry, which includes hotels, casinos, and resorts, which offer comfort and guidance to strangers, but only as part of a business relationship. The hospitality industry is one of the fastest growing industry today with more and more people travelling for business as well as leisure. This booming growth has brought a new height of competition in which differentiation and providing an innovative customer experience are key elements building brand awareness and loyalty among customers.
Autorenporträt
Der Autor ist Doktor der Naturwissenschaften, Professor für Pädagogik und Linguistik und Autor von über 70 Büchern in Englisch, Russisch und Ukrainisch. 35 Bücher wurden im Lambert-Verlag veröffentlicht. Einige davon sind Lehrbücher aus den Bereichen Tourismus, Hotellerie, Restaurantmanagement, Wirtschaftswissenschaften, Politikwissenschaft, Medizin, Zollwesen.