Andere Kunden interessierten sich auch für
![Job Characteristics Model and Customer Orientation]( "Job Characteristics Model and Customer Orientation")
Job Characteristics Model and Customer Orientation29,99 €![Mechanic Cluster Performance and Apprehenticeship Orientation]( "Mechanic Cluster Performance and Apprehenticeship Orientation")
Mechanic Cluster Performance and Apprehenticeship Orientation36,99 €![Role and Importance of Reputation Management]( "Role and Importance of Reputation Management")
Role and Importance of Reputation Management26,99 €![Factors that Enhance the Effectiveness of Reputation Risk Management]( "Factors that Enhance the Effectiveness of Reputation Risk Management")
Factors that Enhance the Effectiveness of Reputation Risk Management23,99 €![Talent Management, Motivation and Service Orientation]( "Talent Management, Motivation and Service Orientation")
Talent Management, Motivation and Service Orientation46,99 €![Effective Customer Orientation in Salespeople: Evidences from India]( "Effective Customer Orientation in Salespeople: Evidences from India")
Effective Customer Orientation in Salespeople: Evidences from India46,99 €![Entrepreneurial Orientation and Self Employment]( "Entrepreneurial Orientation and Self Employment")
Entrepreneurial Orientation and Self Employment26,99 €
Competition in the hotel industry is high and it puts stress on top management to adopt different strategies to get competitive edge. Therefore, Hotel management is applying best marketing strategies which consist of sending birthday cards and offer discounts for dining and accommodation in order to build long term affiliation with customer and keeping their sales staff busy in doing surveys regarding the satisfaction of customers by continuously receiving their feedback. Many researchers have proved that customer satisfaction is the important goal of the firm. It is one of the most basic and inevitable business element that cannot be avoided in modern times, growing importance of customer satisfaction, customer retention, increase in the customer knowledge, changes in market demand and the competition has shifted concern from transactional marketing to relationship orientation. Resultantly, reputation is built in customers' minds. Customer perception in the form of Reputation helps to reduce financial as well as psychological costs and better understand the specific product or service when customer hear the organization name, it directly affect the perception and mind.