Reports on two years of field research funded by the Economic and Social Research Council. Examines performance indicators across a variety of government departments and public agencies as well as private businesses.
Reports on two years of field research funded by the Economic and Social Research Council. Examines performance indicators across a variety of government departments and public agencies as well as private businesses.
List of tables List of abbreviations Introduction 1. Revolution or resurrection? The history of a concept 2. Models, measures and muddles: organisational and conceptual dimensions of performance indicators 3. The criminal justice system: police, courts, and prisons 4. The welfare system: Social Security and the National Health Service 5. The private sector: banks, building societies, and retail stores 6. Managing monopolies: railways, water and airports: 7. Performance indicators in the 1990s: tools for managing political and administrative change References Name index Subject index
List of tables List of abbreviations Introduction 1. Revolution or resurrection? The history of a concept 2. Models, measures and muddles: organisational and conceptual dimensions of performance indicators 3. The criminal justice system: police, courts, and prisons 4. The welfare system: Social Security and the National Health Service 5. The private sector: banks, building societies, and retail stores 6. Managing monopolies: railways, water and airports: 7. Performance indicators in the 1990s: tools for managing political and administrative change References Name index Subject index
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