How to be an Even Better Manager has sold over 130,000 copies sold worldwide, and has been translated into 17 languages. This ninth edition of the best-selling guide covers over 60 essential topics across the three key areas in which any manager needs to be competent: managing people; managing activities and processes; and managing and developing yourself. Armstrong takes the reader through these key areas in detail, outlining their relevance to real-life situations. Thoroughly revised and updated, with ten new chapters providing timely advice on topics such as coaching, developing…mehr
How to be an Even Better Manager has sold over 130,000 copies sold worldwide, and has been translated into 17 languages. This ninth edition of the best-selling guide covers over 60 essential topics across the three key areas in which any manager needs to be competent: managing people; managing activities and processes; and managing and developing yourself. Armstrong takes the reader through these key areas in detail, outlining their relevance to real-life situations.
Thoroughly revised and updated, with ten new chapters providing timely advice on topics such as coaching, developing emotional intelligence, innovating and effectively using financial ratios and balance sheets, this is an invaluable handbook for current and aspiring managers. How to be an Even Better Manager provides sound guidelines that will help you to develop a broad base of managerial skills and knowledge, based on the theory that to become a better manager you need to know: what management is about; the aims and purposes of management and leadership and the distinction between them; and achieve change and provide direction. With advice on troubleshooting and eradicating problems in your team, How to be an Even Better Manager is an essential resource whatever your level of experience.
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Autorenporträt
Michael Armstrong ist Managementberater und Autor. Er ist Mitglied des Institute of Personnel and Development (des früheren IPM) und des Institute of Management Consultants.
Inhaltsangabe
Chapter - 00: Introduction;
Chapter - 01: How to be a better manager;
Section - ONE: General management;
Chapter - 02: How to achieve continuous improvement;
Chapter - 03: How to improve organizational capability;
Chapter - 04: How to manage corporate culture;
Chapter - 05: How to benchmark;
Chapter - 06: How to delight customers;
Section - TWO: Business and financial management;
Chapter - 07: How to be businesslike;
Chapter - 08: How to make a business case;
Chapter - 09: How to prepare a business plan;
Chapter - 10: How to conduct business model innovation;
Chapter - 11: How to budget;
Chapter - 12: How to cut costs;
Chapter - 13: How to read a balance sheet;
Chapter - 14: How to use financial ratios;
Section - THREE: Managing people;
Chapter - 15: How to develop people;
Chapter - 16: How to coach;
Chapter - 17: How to handle people problems;
Chapter - 18: How to be a better leader;
Chapter - 19: How to herd cats;
Chapter - 20: How to motivate people;
Chapter - 21: How to persuade;
Chapter - 22: How to empower;
Chapter - 23: How to enhance engagement;
Chapter - 24: How to run a meeting;
Chapter - 25: How to be an effective member of a meeting;
Section - FOUR: Management skills;
Chapter - 26: How to communicate;
Chapter - 27: How to control;
Chapter - 28: How to coordinate;
Chapter - 29: How to delegate;
Chapter - 30: How to make things happen;
Chapter - 31: How to manage your boss;
Chapter - 32: How to manage change;
Chapter - 33: How to manage conflict;
Chapter - 34: How to manage a crisis;
Chapter - 35: How to manage performance;
Chapter - 36: How to set objectives;
Chapter - 37: How to manage projects;
Chapter - 38: How to manage risk;
Chapter - 39: How to manage stress;
Chapter - 40: How to manage time;
Chapter - 41: How to negotiate;
Chapter - 42: How to organize;
Chapter - 43: How to plan and prioritize;
Chapter - 44: How to deal with office politics;
Section - FIVE: Personal skills;
Chapter - 45: How to assess your own performance;
Chapter - 46: How to get on;
Chapter - 47: How to develop your emotional intelligence;
Chapter - 48: How to be confident;
Chapter - 49: How to be assertive;
Chapter - 50: How to be decisive;
Chapter - 51: How to solve problems;
Chapter - 52: How to be both efficient and effective;
Chapter - 53: How to be crea
Chapter 01: How to be a better manager; Section ONE: Managing People; Chapter 02: How to treat people right; Chapter 03: How to motivate people; Chapter 04: How to engage people; Chapter 05: How to be a better leader; Chapter 06: How to build teams; Chapter 07: How to manage performance; Chapter 08: How to help people learn and develop; Chapter 09: How to handle difficult situations with people; Section TWO: Management Skills; Chapter 10: How to organize; Chapter 11: How to coordinate; Chapter 12: How to plan and prioritize; Chapter 13: How to control; Chapter 14: How to delegate; Chapter 15: How to make things happen; Chapter 16: How to manage your boss; Chapter 17: How to manage change; Chapter 18: How to manage conflict; Chapter 19: How to deal with office politics; Chapter 20: How to manage a crisis; Chapter 21: How to manage projects; Chapter 22: How to manage time; Section THREE: Personal Skills; Chapter 23: How to persuade; Chapter 24: How to negotiate; Chapter 25: How to make meetings a success; Chapter 26: How to aim high; Chapter 27: How to solve problems and make decisions; Chapter 28: How to be creative and innovate; Chapter 29: How to conduct a selection interview; Chapter 30: How to be interviewed for a job; Chapter 31: How to communicate; Chapter 32: How to listen; Chapter 33: How to make effective presentations; Chapter 34: How to write reports; Chapter 35: How to be strategic; Chapter 36: How to think clearly; Chapter 37: How things go wrong and how to put them right; Section FOUR: Business and Financial Management; Chapter 38: How to be business like; Chapter 39: How to make a business case; Chapter 40: How to budget;
Chapter - 02: How to achieve continuous improvement;
Chapter - 03: How to improve organizational capability;
Chapter - 04: How to manage corporate culture;
Chapter - 05: How to benchmark;
Chapter - 06: How to delight customers;
Section - TWO: Business and financial management;
Chapter - 07: How to be businesslike;
Chapter - 08: How to make a business case;
Chapter - 09: How to prepare a business plan;
Chapter - 10: How to conduct business model innovation;
Chapter - 11: How to budget;
Chapter - 12: How to cut costs;
Chapter - 13: How to read a balance sheet;
Chapter - 14: How to use financial ratios;
Section - THREE: Managing people;
Chapter - 15: How to develop people;
Chapter - 16: How to coach;
Chapter - 17: How to handle people problems;
Chapter - 18: How to be a better leader;
Chapter - 19: How to herd cats;
Chapter - 20: How to motivate people;
Chapter - 21: How to persuade;
Chapter - 22: How to empower;
Chapter - 23: How to enhance engagement;
Chapter - 24: How to run a meeting;
Chapter - 25: How to be an effective member of a meeting;
Section - FOUR: Management skills;
Chapter - 26: How to communicate;
Chapter - 27: How to control;
Chapter - 28: How to coordinate;
Chapter - 29: How to delegate;
Chapter - 30: How to make things happen;
Chapter - 31: How to manage your boss;
Chapter - 32: How to manage change;
Chapter - 33: How to manage conflict;
Chapter - 34: How to manage a crisis;
Chapter - 35: How to manage performance;
Chapter - 36: How to set objectives;
Chapter - 37: How to manage projects;
Chapter - 38: How to manage risk;
Chapter - 39: How to manage stress;
Chapter - 40: How to manage time;
Chapter - 41: How to negotiate;
Chapter - 42: How to organize;
Chapter - 43: How to plan and prioritize;
Chapter - 44: How to deal with office politics;
Section - FIVE: Personal skills;
Chapter - 45: How to assess your own performance;
Chapter - 46: How to get on;
Chapter - 47: How to develop your emotional intelligence;
Chapter - 48: How to be confident;
Chapter - 49: How to be assertive;
Chapter - 50: How to be decisive;
Chapter - 51: How to solve problems;
Chapter - 52: How to be both efficient and effective;
Chapter - 53: How to be crea
Chapter 01: How to be a better manager; Section ONE: Managing People; Chapter 02: How to treat people right; Chapter 03: How to motivate people; Chapter 04: How to engage people; Chapter 05: How to be a better leader; Chapter 06: How to build teams; Chapter 07: How to manage performance; Chapter 08: How to help people learn and develop; Chapter 09: How to handle difficult situations with people; Section TWO: Management Skills; Chapter 10: How to organize; Chapter 11: How to coordinate; Chapter 12: How to plan and prioritize; Chapter 13: How to control; Chapter 14: How to delegate; Chapter 15: How to make things happen; Chapter 16: How to manage your boss; Chapter 17: How to manage change; Chapter 18: How to manage conflict; Chapter 19: How to deal with office politics; Chapter 20: How to manage a crisis; Chapter 21: How to manage projects; Chapter 22: How to manage time; Section THREE: Personal Skills; Chapter 23: How to persuade; Chapter 24: How to negotiate; Chapter 25: How to make meetings a success; Chapter 26: How to aim high; Chapter 27: How to solve problems and make decisions; Chapter 28: How to be creative and innovate; Chapter 29: How to conduct a selection interview; Chapter 30: How to be interviewed for a job; Chapter 31: How to communicate; Chapter 32: How to listen; Chapter 33: How to make effective presentations; Chapter 34: How to write reports; Chapter 35: How to be strategic; Chapter 36: How to think clearly; Chapter 37: How things go wrong and how to put them right; Section FOUR: Business and Financial Management; Chapter 38: How to be business like; Chapter 39: How to make a business case; Chapter 40: How to budget;
Rezensionen
"A practical and straightforward guide to successful management, written with the benefit of over 30 years experience." Business Executive
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