For many businesses it is impossible to have HR staff in every office. This is particularly true for companies who have many branches, such as banks and building societies. So what are they to do? Increasingly they are turning to shared services. This book takes the reader through the decision-making process as to whether the shared services option is appropriate for them. This is followed by step-by-step practical guidance on how to set-up and run and monitor a shared services operation. It finishes by drawing attention to the pitfalls to look out for and a checklist of things to do to improve your chances of success.…mehr
For many businesses it is impossible to have HR staff in every office. This is particularly true for companies who have many branches, such as banks and building societies. So what are they to do? Increasingly they are turning to shared services. This book takes the reader through the decision-making process as to whether the shared services option is appropriate for them. This is followed by step-by-step practical guidance on how to set-up and run and monitor a shared services operation. It finishes by drawing attention to the pitfalls to look out for and a checklist of things to do to improve your chances of success.
Peter Reilly is Associate Director at the Institute for Employment Studies, leading its HR planning and resource work. Prior to joining the Institute he spent 16 years with Shell as an HR manager in the UK and overseas. He is the author of Flexibility at Work, also published by Gower. Tony Williams is the Head of HR Shared Services for the Royal Bank of Scotland Group and is responsible for implementing a fully integrated shared services model following the successful acquisition and integration of NatWest in 2000.
Inhaltsangabe
Contents: What are HR shared services? Why introduce HR shared services? The big design decisions How to introduce shared services: the process steps to take The process of outsourcing Implementation Monitoring performance and evaluation Case study: The Royal Bank of Scotland Group Pitfalls and solutions References Index.
Contents: What are HR shared services? Why introduce HR shared services? The big design decisions How to introduce shared services: the process steps to take The process of outsourcing Implementation Monitoring performance and evaluation Case study: The Royal Bank of Scotland Group Pitfalls and solutions References Index.
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