Michael Armstrong

How to Manage People

Fast, Effective Management Skills That Really Get Results

• Gebundenes Buch

Produktbeschreibung

Gain essential skills for career development with practical advice on how to manage performance, deal with difficult people and inspire a successful team.

Produktdetails

• Verlag: Kogan Page
• 5th edition
• Seitenzahl: 232
• Erscheinungstermin: 26. Juli 2022
• Englisch
• Abmessung: 216mm x 140mm x 19mm
• Gewicht: 417g
• ISBN-13: 9781398605480
• ISBN-10: 1398605484
• Artikelnr.: 62547308

Autorenporträt

Michael Armstrong is the UK's bestselling author of Human Resource Management books including Armstrong's Handbook of Human Resource Management Practice, Armstrong's Handbook of Strategic Human Resource Management, Armstrong's Handbook of Reward Management Practice and Armstrong's Handbook of Performance Management and several other titles published by Kogan Page. His books have sold over a million copies and have been translated into twenty-one languages. Michael Armstrong is a Companion and former Chief Examiner of the Chartered Institute of Personnel and Development (CIPD), a managing partner of E-Reward and an independent management consultant. Prior to this he was an HR director of a publishing company. He is based in London, UK.

Inhaltsangabe

Chapter
00: Preface; Section
ONE: Managing people; Chapter
01: What managers do; Chapter
02: Treating people right; Section
TWO: Leading, motivating and engaging people; Chapter
03: Leadership; Chapter
04: Motivating people; Chapter
05: Enhancing engagement; Section
THREE: Organizing people; Chapter
06: The process of organizing; Chapter
07: Defining roles; Chapter
08: Team building; Chapter
09: Managing remote workers; Section
FOUR: Managing performance; Chapter
10: Performance leadership; Chapter
11: Performance leadership skills; Section
FIVE: Approaches to people management; Chapter
12: Delegating; Chapter
13: Selection interviewing; Chapter
14: Developing people; Chapter
15: Rewarding people; Chapter
16: Managing change; Chapter
17: Managing conflict; Section
SIX: Handling people problems and issues; Chapter
18: Approaches to handling people problems; Chapter
19: Dealing with disciplinary problems; Chapter
20: Managing under
performers; Chapter
21: Dealing with negative behaviour; Chapter
22: Dealing with absenteeism and timekeeping issues; Chapter
23: Handling challenging conversations; Chapter
24: Giving bad news; Chapter
25: Managing bias; Chapter
26: Dealing with bullying and harassment; Chapter
27: Appendix
Notes on exercises; Chapter
28: References

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• Section - PART 1: Managing people;
• • Chapter - 01: Getting things done through people: The manager's role;
  • Chapter - 02: Managing people for the first time;
  • Chapter - 03: Treating people right;
  • Chapter - 04: Working with HR;
• Section - PART 2: Getting work done through people;
• • Chapter - 05: Organizing;
  • Chapter - 06: Defining roles;
  • Chapter - 07: Communicating;
  • Chapter - 08: Delegating;
  • Chapter - 09: Managing hybrid workers;
  • Chapter - 10: Managing change;
• Section - PART 3: Leading, motivating and engaging people and teams;
• • Chapter - 11: Leadership;
  • Chapter - 12: Motivating people;
  • Chapter - 13: Enhancing engagement;
• Section - PART 4: People management activities;
• • Chapter - 14: Recruitment and selection;
  • Chapter - 15: Developing people;
  • Chapter - 16: Managing individual performance;
  • Chapter - 17: Managing team performance;
  • Chapter - 18: Managing reward;
• Section - PART 5: Handling people problems and issues;
• • Chapter - 19: Approaches to handling people problems;
  • Chapter - 20: Dealing with disciplinary problems;
  • Chapter - 21: Dealing with individual performance problems;
  • Chapter - 22: Dealing with negative behaviour;
  • Chapter - 23: Dealing with absenteeism and timekeeping issues;
  • Chapter - 24: Handling challenging conversations;
  • Chapter - 25: Giving bad news;
  • Chapter - 26: Managing bias;
  • Chapter - 27: Dealing with bullying and harassment;
  • Chapter - 28: Managing conflict;
  • Chapter - 29: Appendix: Notes on exercises;