Michael Armstrong

How to Manage People

Fast, Effective Management Skills That Really Get Results

• Gebundenes Buch

Produktbeschreibung

Gain essential skills for career development with practical advice on how to manage performance, deal with difficult people and inspire a successful team.

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Produktdetails

• Verlag: Kogan Page
• 5th edition
• Seitenzahl: 232
• Erscheinungstermin: 26. Juli 2022
• Englisch
• Abmessung: 216mm x 140mm x 19mm
• Gewicht: 417g
• ISBN-13: 9781398605480
• ISBN-10: 1398605484
• Artikelnr.: 62547308

Autorenporträt

Michael Armstrong

Inhaltsangabe

Chapter
00: Preface; Section
ONE: Managing people; Chapter
01: What managers do; Chapter
02: Treating people right; Section
TWO: Leading, motivating and engaging people; Chapter
03: Leadership; Chapter
04: Motivating people; Chapter
05: Enhancing engagement; Section
THREE: Organizing people; Chapter
06: The process of organizing; Chapter
07: Defining roles; Chapter
08: Team building; Chapter
09: Managing remote workers; Section
FOUR: Managing performance; Chapter
10: Performance leadership; Chapter
11: Performance leadership skills; Section
FIVE: Approaches to people management; Chapter
12: Delegating; Chapter
13: Selection interviewing; Chapter
14: Developing people; Chapter
15: Rewarding people; Chapter
16: Managing change; Chapter
17: Managing conflict; Section
SIX: Handling people problems and issues; Chapter
18: Approaches to handling people problems; Chapter
19: Dealing with disciplinary problems; Chapter
20: Managing under
performers; Chapter
21: Dealing with negative behaviour; Chapter
22: Dealing with absenteeism and timekeeping issues; Chapter
23: Handling challenging conversations; Chapter
24: Giving bad news; Chapter
25: Managing bias; Chapter
26: Dealing with bullying and harassment; Chapter
27: Appendix
Notes on exercises; Chapter
28: References

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• Section - 00: Preface;
• Section - 01: What managers do;
• Section - 02: Treating people right;
• Section - 03: Leadership;
• Section - 04: Motivating people;
• Section - 05: Enhancing engagement;
• Section - 06: The process of organizing;
• Section - 07: Defining roles;
• Section - 08: Team building;
• Section - 09: Managing remote workers;
• Chapter - 10: Performance leadership;
• Section - 11: Performance leadership skills;
• Chapter - 12: Delegating;
• Section - 13: Selection interviewing;
• Section - 14: Developing people;
• Section - 15: Rewarding people;
• Section - 16: Managing change;
• Section - 17: Managing conflict;
• Section - 18: Approaches to handling people problems;
• Section - 19: Dealing with disciplinary problems;
• Section - 20: Managing under-performers;
• Section - 21: Dealing with negative behaviour;
• Section - 22: Dealing with absenteeism and timekeeping issues;
• Section - 23: Handling challenging conversations;
• Section - 24: Giving bad news;
• Section - 25: Managing bias;
• Section - 26: Dealing with bullying and harassment;