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A hilarious, unflinchingly true guidebook to the inside world of the customer service industry and the secrets, truths, and lies that annoy, frustrate, enrage, horrify, amuse, and occasionally confound industry workers. If you've ever wanted to know what in the world the other side of the phone (or counter) is thinking, this book is for you.
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Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.