Human Resource Management in Service Work - Korczynski, Marek
Marktplatzangebote
Gebraucht bestellen
2 Angebote ab € 5,88 €
  • Broschiertes Buch

This book fills a gap in the market for a long overdue book on HRM in the service sector. The focus on human resource management is essential to aid any understanding of the service economy and with increasing numbers of courses focusing on services rather than manufacturing, it is fast becoming a very important and neglected area in terms of textbooks.
Service Work
The New Service Management School
Critical Perspectives on Service Work
Service Work: The Customer-Oriented Bureaucracy
Analysing Distinctive Types of Front Line Work
Sales Work
Empowerment on the Front…mehr

Produktbeschreibung
This book fills a gap in the market for a long overdue book on HRM in the service sector. The focus on human resource management is essential to aid any understanding of the service economy and with increasing numbers of courses focusing on services rather than manufacturing, it is fast becoming a very important and neglected area in terms of textbooks.

Service Work
The New Service Management School
Critical Perspectives on Service Work
Service Work: The Customer-Oriented Bureaucracy
Analysing Distinctive Types of Front Line Work
Sales Work
Empowerment on the Front Line?
Managing Emotions
Gendered Segregation and Disadvantage
Trade Unions and Service Work
Conclusion: Reconsidering Modern Times
References
Autorenporträt
MAREK KORCZYNSKI lectures in Employment Relations at Loughborough University.