Michael Riley

Human Resource Management in the Hospitality and Tourism Industry

• Gebundenes Buch

Produktbeschreibung

This fully updated and expanded second edition of Human Resource Management examines the role of human resource management in the hospitality and tourism industry. The subject is approached from four perspectives: * the social psychology of managing people * the economics of labour * the practical techniques * strategy. The author argues that labour costs, labour utilisation, labour market behaviour and pay are inseparable from the skills of managing people. The book contains an important analysis of the labour market for this industry and now, in its second edition includes, among others, chapters on attitude measurement, customer-employee relations, questionnaire design and organizational change. Human Resource Management in the Hospitality and Tourism Industry is written in a clear, user-friendly style and offers a challenging view of the subject and an opportunity to learn an important aspect of management in an applied context. It is appropriate for degree level students and practitioners in the industry.

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Produktdetails

• Verlag: Taylor & Francis Ltd
• 2 ed
• Seitenzahl: 224
• Erscheinungstermin: 2. Dezember 2016
• Englisch
• Abmessung: 234mm x 156mm x 7mm
• Gewicht: 207g
• ISBN-13: 9781138156128
• ISBN-10: 1138156124
• Artikelnr.: 59927099

Autorenporträt

Riley, Michael

Inhaltsangabe

Introduction
An anatomy of the hotel and catering labour market
People at work
Some useful techniques
Human resource management and quality
Management at the corporate level
Further reading
Index.