Frank M Go, Mary L Monachello, Tom Baum

Human Resource Management in the Hospitality Industry

• Gebundenes Buch

Produktbeschreibung

This book examines issue in human resource management in hospitality, including selection, compensation, motivation, training, and labor relations.

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Produktdetails

• Verlag: Wiley
• Seitenzahl: 352
• Erscheinungstermin: 29. Februar 1996
• Englisch
• Abmessung: 244mm x 198mm x 23mm
• Gewicht: 835g
• ISBN-13: 9780471110569
• ISBN-10: 0471110566
• Artikelnr.: 21656401

Autorenporträt

Frank M. Go is the author of Human Resource Management in the Hospitality Industry, published by Wiley.

Inhaltsangabe

Human Resources--The Key to Service Quality.
Communication.
Leadership.
Motivation.
Conflict Resolution.
Stress and Coping.
Decision Making.
Training Structure.
Organization Development.
Strategy Formulation and Planning for Implementation.
Appendix.
Bibliography.
Glossary.
Index.