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Humanizing Healthcare: Hardwire Humanity into the Future of Health
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From a top healthcare futurist, frontline innovator, and Deloitte consultant comes a bold new vision for Humanizing Healthcare--hardwiring humanity at every point of care--that is good for people and good for business. Our nation's healthcare and life science industry has changed dramatically over the past few decades--and not always for the better. In addition to rising costs and access challenges, the current system has caused needless suffering for patients and clinicians alike: physically, emotionally, financially, and socially. There have been numerous efforts to overhaul the system, but ...
From a top healthcare futurist, frontline innovator, and Deloitte consultant comes a bold new vision for Humanizing Healthcare--hardwiring humanity at every point of care--that is good for people and good for business. Our nation's healthcare and life science industry has changed dramatically over the past few decades--and not always for the better. In addition to rising costs and access challenges, the current system has caused needless suffering for patients and clinicians alike: physically, emotionally, financially, and socially. There have been numerous efforts to overhaul the system, but nothing has yet cured healthcare of its illnesses. In Humanizing Healthcare, paramedic-turned-physician executive and Deloitte Managing Director Summer Knight draws on her years of experience on the frontlines of healthcare to offer a powerful road map for real reform. Her refreshingly human approach to transforming our healthcare system provides practical strategies to: * Identify core problems in the current system--and find the best workable solutions. * Combine healthcare with social services--and build stronger networks of support. * Use digital technology and virtual visits to provide expert care at lower costs. * Empower healthcare consumers to make smarter choices in their treatment and purchasing options. * Form therapeutic alliances between the clinical team (physicians and staff) and the home team (family and friends). * Build a solid foundation for ongoing improvements that are truly sustainable, affordable, and humane. This is a clear, compassionate guide to how the industry can transform to embody a more human perspective and use it as a collective north star that will positively impact all stakeholders--consumers, providers, caregivers, staff, executives, shareholders, and the government--alike. Most importantly, this book will open your eyes to what's possible when you create high-quality, deeply felt alliances that deliver consumer-driven care with value to all. Humanizing Healthcare is the future of health.
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