This book explores the usefulness of looking at very small aspects of human behavior in order to understand computer-human interaction difficulties with hypertext. The focus is on both mechanical actions and talk as social action. While this approach has been used fruitfully to study human-human interaction, Gray has constructed a unique study of human interaction with machines.
This book explores the usefulness of looking at very small aspects of human behavior in order to understand computer-human interaction difficulties with hypertext. The focus is on both mechanical actions and talk as social action. While this approach has been used fruitfully to study human-human interaction, Gray has constructed a unique study of human interaction with machines.
SUSAN H. GRAY is an Associate Professor at the New York Institute of Technology who specializes in computer-human interaction.
Inhaltsangabe
Introduction Computer-Human Interaction, Social Construction, and Conversation Analysis Procedures Literalness and Categorization Troubles Linearity and Navigation Troubles Indexicality and the Social Construction of Accounts Patterns of Microanalysis Down Profoundly Troubled Paths: Troubles and Actors' Resources for Repair Attributions and Structural Metaphors Concluding Remarks Appendixes: Log Excerpt Locations: Drawing Locations: Additional Log Excerpts References Index
Introduction Computer-Human Interaction, Social Construction, and Conversation Analysis Procedures Literalness and Categorization Troubles Linearity and Navigation Troubles Indexicality and the Social Construction of Accounts Patterns of Microanalysis Down Profoundly Troubled Paths: Troubles and Actors' Resources for Repair Attributions and Structural Metaphors Concluding Remarks Appendixes: Log Excerpt Locations: Drawing Locations: Additional Log Excerpts References Index
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