Rashid Zaman, Muhammad Arslan

Impact of Brand Image and Service Quality on Consumer Purchase Intentions. A Study of Retail Stores in Pakistan

• Broschiertes Buch

Produktbeschreibung

Seminar paper from the year 2014 in the subject Business economics - Offline Marketing and Online Marketing, , language: English, abstract: The objective of this research is to determine the relationship between brand image, service quality and price on consumer purchase intention. Normative and informative susceptibility has indirect effect on consumer purchase intention. The empirical analysis were determined by collecting data from sample of 301 consumers of large retail stores. The findings of study reveal the positive effect of brand image and service quality on consumer purchase intention. Results reveal the insignificant relationship between price and consumer purchase intention. The findings also documented that consumers in large retail stores don't bother prices because consumers consider that the stores charge reasonable prices. Most of consumer's purchases depend upon the brand image and service quality. Normative and informative susceptibility have positive effect onbrand image. The recommendations and suggestions are very helpful for managers and operators of large stores. Brand image depends on informative and normative susceptibility.

---

Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.

Produktdetails

• Akademische Schriftenreihe V293995
• Verlag: GRIN Verlag
• 2. Aufl.
• Seitenzahl: 28
• Erscheinungstermin: 19. März 2015
• Englisch
• Abmessung: 210mm x 148mm x 3mm
• Gewicht: 57g
• ISBN-13: 9783656921455
• ISBN-10: 3656921458
• Artikelnr.: 42488547