Impact Of Customer Service Elements On Customer Satisfaction &Loyality - Jahan, Saima;Umar, Surmad;Jahan, Samina
35,99 €
inkl. MwSt.
Versandkostenfrei*
Versandfertig in 1-2 Wochen
payback
18 °P sammeln
  • Broschiertes Buch

This study stands to investigate the impact of customer service elements on customer satisfaction and loyalty in B2B (Business to Business) market and to find out the most important elements of customer services which have strong impact on satisfaction in Pakistan's scenario.The nature of this study is exploratory and the selected population for data collection consists on the retailers of mobile phone companies.

Andere Kunden interessierten sich auch für
Produktbeschreibung
This study stands to investigate the impact of customer service elements on customer satisfaction and loyalty in B2B (Business to Business) market and to find out the most important elements of customer services which have strong impact on satisfaction in Pakistan's scenario.The nature of this study is exploratory and the selected population for data collection consists on the retailers of mobile phone companies.
Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
Autorenporträt
Surmad Umar, Saima Jahan and Samina Jahan have completed their MBA degree from Bahauddin Zakariya University Multan Pakistan.The research focus on impact of customer service elements on customer satisfaction and loyalty in B2B market.