Impact of Web Technology on Total Quality of ODLS - Killedar, Manoj
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Web is expected to have a strong impact on almost every aspect of how we learn. Total Quality (TQ) is the totality of features, as perceived by the customers of the product or service, which includes stated as well as implied needs and expectations of all types of customers. No quality improvement is possible without its unambiguous measurement. Hence, TQ of the learning experience in "Open and Distance Learning System (ODLS)" cannot be examined unless it is expressed in measurable clear terms which include complete spectrum of student support and educational services. A model for TQ of an…mehr

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Produktbeschreibung
Web is expected to have a strong impact on almost every aspect of how we learn. Total Quality (TQ) is the totality of features, as perceived by the customers of the product or service, which includes stated as well as implied needs and expectations of all types of customers. No quality improvement is possible without its unambiguous measurement. Hence, TQ of the learning experience in "Open and Distance Learning System (ODLS)" cannot be examined unless it is expressed in measurable clear terms which include complete spectrum of student support and educational services. A model for TQ of an ODLS is used to measure impact of the Web Technology on the Total Quality of the learning experience.
Autorenporträt
Graduated in "Electrical Engineering (Electronics and Power)" during 1978-1982 from "Nagpur University", Nagpur, India. Post-graduated in "Electric Drives and Machines" during 1982-1984 from "IIT, Mumbai, India". Ph.D. during 2003-2009 from YCMOU, Nashik, India. Industrial experience during 1984-1992. Academic experience from 1993 till date.