Jessica Keyes

Implementing the IT Balanced Scorecard

Aligning IT with Corporate Strategy

• Gebundenes Buch

Produktbeschreibung

Implementing the IT Balanced Scorecard: Aligning IT with Corporate Strategy thoroughly explains the concept of the scorecard framework from both the corporate and IT perspectives, laying the groundwork for implementation of the scorecard approach. It provides examples, case studies, histories, and current research, offering insight into performance measurement and management, continuous process improvement, benchmarking, metrics selection, and people management. This volume also discusses how to integrate all of these concepts into the four perspectives of the balanced scorecard. The book presents a one-stop-shopping "how-to" approach that leads to organizational success.

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Produktdetails

• Verlag: Taylor & Francis Ltd (Sales)
• Seitenzahl: 522
• Erscheinungstermin: 28. Februar 2005
• Englisch
• Abmessung: 243mm x 167mm x 33mm
• Gewicht: 862g
• ISBN-13: 9780849326219
• ISBN-10: 0849326214
• Artikelnr.: 21150028

Autorenporträt

Jessica Keyes

Inhaltsangabe

Why balanced scorecard? Understanding performance management: Balanced
scorecard at the corporate level. Key elements of a balanced scorecard
project. Aligning IT to organizational strategy. Aligning IT to meet
financial objectives. Aligning IT to meet customer objectives. Aligning IT
to meet business process objectives. Aligning IT to promote learning and
growth. Compliance, awareness, and assurance. Scorecard and other
performance measurement tools.