This practical guide to recently developed management principles takes the reader beyond the basics of Total Quality Management to the underlying core concepts. The book provides a basic reference and field guide for social and mental health service organizations that are interested in learning about and applying sound management principles. In addition to theory, it presents procedures for putting quality practices in place, illustrates points with examples from the field, and includes a complete case study to help organizations learn the quality improvement team process.
This practical guide to recently developed management principles takes the reader beyond the basics of Total Quality Management to the underlying core concepts. The book provides a basic reference and field guide for social and mental health service organizations that are interested in learning about and applying sound management principles. In addition to theory, it presents procedures for putting quality practices in place, illustrates points with examples from the field, and includes a complete case study to help organizations learn the quality improvement team process.
Why Perfomance Improvement? Who Are Our Customers? Identifying Customer Requirements Charting a Course for the Organization The Vital Role of Leadership Leading Change in the Organizational Culture Measuring Organizational Performance Constructing the Infrastructure for Organizational Improvement Intergrating the Tools and Techniques of Performance Improvement Case Study References and Resources
Why Perfomance Improvement? Who Are Our Customers? Identifying Customer Requirements Charting a Course for the Organization The Vital Role of Leadership Leading Change in the Organizational Culture Measuring Organizational Performance Constructing the Infrastructure for Organizational Improvement Intergrating the Tools and Techniques of Performance Improvement Case Study References and Resources
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