The primary purpose of this book is to demonstrate how proven quality assurance tools and methods that have been applied successfully in the manufacturing and service industries for the past 20 years can be applied in the testing industry. It defines what is meant by the term "quality" in testing and reviews how three business process concepts standards, process planning and design, and continuous improvement can be used to improve the way in which tests are designed, administered, scored and reported so that errors can be eliminated.
The primary purpose of this book is to demonstrate how proven quality assurance tools and methods that have been applied successfully in the manufacturing and service industries for the past 20 years can be applied in the testing industry. It defines what is meant by the term "quality" in testing and reviews how three business process concepts standards, process planning and design, and continuous improvement can be used to improve the way in which tests are designed, administered, scored and reported so that errors can be eliminated.
Foreword Preface Acknowledgments Part One: The Quality Model 1. The Risks and Costs of Poor Quality in Testing, Cheryl L. Wild 2. A Framework for Testing Industry Quality Improvement, Rohit Ramaswamy Part Two: Leadership 3. Leadership in Testing, Richard C. Smith Part Four: Standards 4. Standards in the Testing Industry, Cheryl L. Wild and Joan E. Knapp 5. The Value of Accreditation, Roger L. Brauer 6. An International Case Study of Accreditation, Peter Kronvall 7. Accreditation in the Certification and Licensing Sector of the Testing Industry: Current Status and Future Possibilities: Sharon M. Goldsmith and Michael Rosenfeld 8. Quality Systems for Testing, Marten Roorda Part Four: Design and Planning 9. Designing Error-Free Processes, Rohit Ramaswamy 10. Transitioning Between Testing Contractors, Charles A. DePascale 11. Department of Education Perspective on Effective Vendor Relations, Judson Tumer 12. Project Management and CBT Implementation: A Decision-maker's Guide, Noel Albertson Part Five: Monitoring and Improvement 13. Process Management in the Testing Industry, Rohit Ramaswamy 14. Six Sigma in Testing, David O. Anderson 15. Using Data Forensic Methods to Detect Cheating, David Foster, Dennis Maynes and Bob Hunt 16. Detecting Exposed Test Items in Computer-Based Testing, Ning Han and Ronald Hambleton 17. From Independent to Integrated Systems, Richard Dobbs and Stuart Kahl Part Six: The Future of Quality in the Testing Industry 18. Next Steps in Improvement Quality in Testing, Cheryl L. Wild and Rohit Ramaswamy Contributors Index
Foreword Preface Acknowledgments Part One: The Quality Model 1. The Risks and Costs of Poor Quality in Testing, Cheryl L. Wild 2. A Framework for Testing Industry Quality Improvement, Rohit Ramaswamy Part Two: Leadership 3. Leadership in Testing, Richard C. Smith Part Four: Standards 4. Standards in the Testing Industry, Cheryl L. Wild and Joan E. Knapp 5. The Value of Accreditation, Roger L. Brauer 6. An International Case Study of Accreditation, Peter Kronvall 7. Accreditation in the Certification and Licensing Sector of the Testing Industry: Current Status and Future Possibilities: Sharon M. Goldsmith and Michael Rosenfeld 8. Quality Systems for Testing, Marten Roorda Part Four: Design and Planning 9. Designing Error-Free Processes, Rohit Ramaswamy 10. Transitioning Between Testing Contractors, Charles A. DePascale 11. Department of Education Perspective on Effective Vendor Relations, Judson Tumer 12. Project Management and CBT Implementation: A Decision-maker's Guide, Noel Albertson Part Five: Monitoring and Improvement 13. Process Management in the Testing Industry, Rohit Ramaswamy 14. Six Sigma in Testing, David O. Anderson 15. Using Data Forensic Methods to Detect Cheating, David Foster, Dennis Maynes and Bob Hunt 16. Detecting Exposed Test Items in Computer-Based Testing, Ning Han and Ronald Hambleton 17. From Independent to Integrated Systems, Richard Dobbs and Stuart Kahl Part Six: The Future of Quality in the Testing Industry 18. Next Steps in Improvement Quality in Testing, Cheryl L. Wild and Rohit Ramaswamy Contributors Index
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